🚖 Frequently Asked Questions

Find answers to common questions about fares, services, meeting points, and safety.

Payment methods

Card Card Card Card

We accept Visa, MasterCard, American Express, Discover, and Maestro. Payment is immediate and convenient - you can pay for your reservation with your usual credit or debit card at the time of booking.

Pre Booking 24H

If you want to book in advance but prefer not to pay until one day before the transfer, make a "pre-booking" of your transfer and the payment will be automatically processed one day before the date of your transfer. With our "pre-booking" option, you don't have to worry about making the payment right away, it's easy and safe!

Is it safe to pay with a credit card online?

At Cabbik, we want to assure you that our online payment system is safe and reliable. We understand that security is one of our customers' main concerns when making online transactions, so we have implemented advanced security measures to ensure that your transactions are safe and protected.

In addition to the 256-bit SSL certificate, we use a two-step authentication system to further protect your financial information. This system requires you to provide a unique code sent to your mobile phone or email before your transaction is processed, meaning that only you can make purchases with your card.

Do you have more questions?
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Tel. +34607266255

About us

Booking a taxi in Mallorca with Cabbik is easy and fast. Simply enter your pickup and drop-off location, choose the vehicle that best suits your needs, and confirm your booking online in seconds.

You will receive instant confirmation, and your driver will be waiting for you at the scheduled time.

I haven't booked yet.

With Cabbik, private transfers in Mallorca have a guaranteed fixed price, with no hidden costs or surprises.

The price depends on the destination and the type of vehicle chosen. Enter your travel details in our system, and you’ll get the exact price before booking.

The transfer time from Palma Airport (PMI) to your hotel in Mallorca varies depending on the location. With Cabbik, you always travel without waiting and directly to your destination. Here are approximate times for some of the most popular areas:

Palma de Mallorca: 🚖 15-20 minutes

Magaluf: 🌊 25-30 minutes

Alcudia & Puerto de Alcudia: 🏝️ 45-50 minutes

Cala d’Or: ☀️ 55-60 minutes

Santa Ponsa: 🌅 30-35 minutes

Puerto de Sóller: ⛰️ 35-40 minutes

Playa de Muro: 🏖️ 50-55 minutes

Enter your destination in our system to get the exact estimated time before booking.

✅ 🚀 VIP pass, no waiting
Skip the long queues at the airport—your Cabbik will be waiting for you.

✅ 💰 Fixed price guarantee
Know the cost of your trip before booking, with no hidden fees or surprises.

✅ 👶 Available accessories
Request a baby seat or booster—something you won’t find in taxi stands.

✅ 📲 Fast and easy booking
Book your Cabbik in seconds from our website and travel hassle-free.

📍 Stress-free travel: With Cabbik, your Mallorca transfer is fast, safe, and without surprises.


Yes, at Cabbik we offer taxis in Mallorca with baby seats, Maxicosi, and boosters to ensure maximum safety for the little ones.

Simply select this option when making your online reservation, and our team will take care of the rest.

Yes, at Cabbik, we accept different payment methods for your convenience.

You can pay for your taxi in Mallorca by credit or debit card through our secure online platform.

In some cases, we also offer cash payment to the driver. Please check availability when making your reservation.

✅ Yes, at Cabbik, we prioritize the safety of the little ones.
We offer baby seats, booster seats, and Maxi-Cosi in some of our vehicles to ensure a safe and comfortable journey for your family.

🚗 How to request it?
When booking, let us know the type of seat you need, and we’ll have it ready in your vehicle.

📍 Travel with peace of mind: We make sure your family travels safely and without hassle.

✅ Yes, all children occupy a seat in the vehicle, according to Spanish traffic regulations.

🛑 Safety regulations
👶 Babies (0-2 years) and children (2-11 years) count as passengers and must travel in their own safety seat.
🚫 It is not allowed to carry children in an adult’s arms for safety reasons.

🚗 Available safety seats
We offer baby seats, booster seats, and Maxi-Cosi to ensure the safety of young passengers. Just let us know when booking, and we’ll have it ready in your vehicle.

📍 Your family travels safely with Cabbik. Security and peace of mind on every trip.


🕒 Enter your flight’s actual arrival time when booking.

✅ You have 45 minutes after landing to collect your luggage without any issues.
✅ No need to calculate waiting time: Your driver will be waiting at the airport.

🔔 Got an issue? (lost luggage, delays, etc.), let us know immediately via customer support to avoid your booking being marked as "No Show".

📍 Cabbik adapts to you: If you enter a different time than your flight arrival, we’ll send the driver at the time you specify in the form.

✅ Enter the flight number that lands last when booking.

✅ Add all flight numbers in the comments so we can monitor possible delays.

✅ Your driver will wait at the meeting point when the last passenger has landed.

🔔 If there are flight changes or delays, we’ll adjust the pickup so everyone arrives stress-free.

📍 Cabbik adapts to your group, with no unnecessary waiting or hassle.

✅ Yes, you can make a stop without any problem. Just select the option "Stop in the same location" when booking.

✅ We optimize your route so you can pick up your keys quickly and efficiently.

✅ Waiting time included: Your driver will give you enough time to collect them without stress.

📍 Travel hassle-free: With Cabbik, your transfer adapts to your needs.

✅ Cabbik shows the estimated arrival time when you make your booking.

✅ The duration is automatically calculated based on your pickup location and final destination.

✅ External factors such as traffic or time of day may affect the actual journey duration.

🚗 We optimize the route to ensure you arrive on time and enjoy a smooth, efficient ride.

📍 Travel stress-free with Cabbik: planning, punctuality, and comfort in every trip.

I have made my booking

Booking a taxi in Mallorca with Cabbik is easy and fast. Simply enter your pickup and drop-off location, choose the vehicle that best suits your needs, and confirm your booking online in seconds.

You will receive instant confirmation, and your driver will be waiting for you at the scheduled time.

If you haven’t received your confirmation email after booking, follow these steps:

1️⃣ 📂 Check your SPAM or junk folder.
If you find it, mark it as safe to receive future notifications.
2️⃣ 📲 Contact us to confirm your booking.
  • Message us via WhatsApp by clicking the button on our website.
  • Or email us at info@cabbik.com, and we’ll reply as soon as possible.
📍 Your booking is instant, and our team is ready to assist you.


I am already at the airport - meeting point

Don't worry. We monitor flight schedules in real-time to ensure that your driver is there exactly when you arrive at Palma Airport (PMI).

If your flight is delayed, we will adjust the pickup time at no extra cost.

📍 The meeting point is Gate 6 at Palma de Mallorca Airport (PMI).

📲 If you have trouble finding it, don’t worry:

✅ Check your SMS or WhatsApp: 24 hours before your transfer, you will receive a message with your booking confirmation, the exact meeting point, and all necessary details.
✅ Contact us via WhatsApp or email: Message us using the WhatsApp button on our website or send us an email, and we’ll assist you immediately.

🚗 If you booked the Meet & Greet service, there will be a guide at Gate 6 with a sign displaying your name who will assist you with your luggage.

📍 Cabbik guarantees a stress-free transfer: we’re here to help you at all times.

Upon arrival at Palma Airport (PMI), your driver will be waiting for you in the arrivals area with a sign displaying your name.

You will receive detailed instructions in your booking confirmation, along with the driver's contact number in case you need assistance.

🌍 Details & References:
Exact location on Google Maps:
👉 https://maps.app.goo.gl/8Uy4CwxMtTyA15Tm9

Complete guide to the meeting point:
👉 https://cabbik.com/es/meeting-point/

Yes, you can request an additional stop during your private transfer in Mallorca.

Please indicate this when making your reservation so we can adjust your itinerary accordingly.

You can also coordinate directly with the driver, although extra stops may incur an additional charge.


📍 If your flight or ferry is canceled, your transfer may be affected depending on how soon we receive the information.

✅ If you notify us in advance, we will try to reschedule your transfer, subject to availability.
✅ If the cancellation occurs with less than 6 hours’ notice, we may not be able to reorganize it, and a new booking will be required.
✅ You can claim the transfer cost from the airline or ferry company, as European regulations include compensation for cancellations.

📲 If your trip has been canceled, contact us as soon as possible via WhatsApp or the support provided in your booking, so we can find the best solution for you.

📍 We will do our best to assist you and adapt to the situation, as long as you notify us in time.


Back To the airport

📍 At Cabbik, we guarantee maximum punctuality for every pickup.

✅ We monitor traffic in real time to optimize routes and minimize any possible delays.
✅ Our drivers are scheduled to arrive at the pickup point well in advance.
✅ If an unexpected situation arises (traffic, roadworks, detours, festivities, or accidents), we will notify you immediately via WhatsApp or SMS with real-time updates.

📲 If you need assistance, contact our team via WhatsApp or the support provided in your booking.

📍 Our commitment is to provide you with a punctual, efficient, and worry-free service.


📍 Your driver will pick you up at the location specified in your booking:
✅ If you are staying at a hotel, pickup will be at the main entrance of the establishment.
✅ If you are staying in a private residence, pickup will be at the exact address provided in your booking.

📲 For your peace of mind:
✅ The day before your transfer, you will receive an SMS or WhatsApp with the scheduled pickup time.
✅ When the driver arrives at the pickup point, you will receive another message via SMS or WhatsApp confirming their arrival.

🔔 If you have any questions or need assistance, contact us via WhatsApp or the support provided in your booking.

📍 With Cabbik, your return transfer to the airport will be punctual and hassle-free.



📍 You don’t need to confirm your pickup time, as we will send you an automatic reminder.

✅ The day before your transfer, you’ll receive an SMS or WhatsApp with your scheduled pickup time.
✅ When the driver arrives at the pickup point, you’ll receive another SMS or WhatsApp message notifying you of their arrival.
✅ If you wish to verify or modify your pickup time, contact us via WhatsApp or the support provided in your booking.

🔔 Our team is available to assist you at any time.

📍 With Cabbik, your transfer is fully arranged so you can travel worry-free.

📍 You can book your return transfer to the airport quickly and easily through our website.

✅ Go to our website and follow the same process as for your arrival transfer.
✅ Select the type of service, pickup date and time, pickup location, and destination.
✅ Follow the steps to complete your booking safely and quickly.

📲 If you have any questions or need assistance, our customer support team is available via WhatsApp or the support provided in your booking.

📍 We’ll be happy to help you arrange your return transfer to the airport hassle-free.


📍 To book with Cabbik, you need Internet access from a computer or mobile device.

✅ If you don’t have a connection right now, we recommend:
  • 📡 Finding a public WiFi network, at cafés, airports, or hotels.
  • 📲 Using mobile data from another device, if someone nearby can share their connection.
  • 👥 Asking someone you trust to book for you from a device with Internet access.
📲 Our service uses advanced technology to coordinate your pickup and keep you informed at all times about your transfer.

📍 Once you’re connected, you can easily complete your booking on our website.

🔔 If you need assistance after booking, contact us via WhatsApp or the support provided in your booking confirmation.


I'm back from my trip.

📍 At Cabbik, we value your opinion and always strive to improve our service.

✅ If you have comments, suggestions, or complaints, send us a message at info@cabbik.com.
✅ You can also contact us via WhatsApp or the support provided in your booking.

📲 Your feedback is essential to help us improve and offer you the best transfer experience.

📍 Thank you for helping us grow and improve every day! 🚀

📍 If you left something in one of our vehicles, contact us as soon as possible so we can help you retrieve it.

✅ The sooner you inform us, the easier it will be to locate and return your item.
✅ You can notify us via WhatsApp or the support provided in your booking.
✅ Our team will review the details and inform you of the next steps for the return.

📲 We’re here to help you recover your belongings as quickly and easily as possible.

📍 Contact us as soon as you realize the loss to increase the chances of recovery.


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