🚖 Frequently Asked Questions
Find answers to common questions about fares, services, meeting points, and safety.
Payment methods
We accept Visa, MasterCard, American Express, Discover, and Maestro. Payment is immediate and convenient - you can pay for your reservation with your usual credit or debit card at the time of booking.
If you want to book in advance but prefer not to pay until one day before the transfer, make a "pre-booking" of your transfer and the payment will be automatically processed one day before the date of your transfer. With our "pre-booking" option, you don't have to worry about making the payment right away, it's easy and safe!
Is it safe to pay with a credit card online?
At Cabbik, we want to assure you that our online payment system is safe and reliable. We understand that security is one of our customers' main concerns when making online transactions, so we have implemented advanced security measures to ensure that your transactions are safe and protected.
In addition to the 256-bit SSL certificate, we use a two-step authentication system to further protect your financial information. This system requires you to provide a unique code sent to your mobile phone or email before your transaction is processed, meaning that only you can make purchases with your card.
About us
At Cabbik, we offer a fast, safe, and digital way to travel to and from Palma de Mallorca Airport (PMI).
🚀 Smart mobility, hassle-free
We are a private transfer platform that allows you to book in seconds and travel with fixed prices and no surprises.
We operate with certified professional drivers, including:
✔️ Official taxis
✔️ VTC
✔️ Private minibuses
✔️ Official taxis
✔️ VTC
✔️ Private minibuses
Choose the vehicle that best suits your journey.
Why choose Cabbik?
✅ Book in seconds
No calls or waiting—manage everything from our website.
No calls or waiting—manage everything from our website.
✅ Wide range of vehicles
From private cars to minibuses and buses for large groups.
From private cars to minibuses and buses for large groups.
✅ Fixed price
Know the cost of your trip before booking—no hidden fees or surge pricing.
Know the cost of your trip before booking—no hidden fees or surge pricing.
✅ Maximum safety and comfort
Licensed professional drivers and well-maintained vehicles.
Licensed professional drivers and well-maintained vehicles.
✅ Personalized assistance at all times
You will receive all pickup details via WhatsApp or SMS, and our team will be available for any questions.
You will receive all pickup details via WhatsApp or SMS, and our team will be available for any questions.
📍 Cabbik is the new way to move around Mallorca: hassle-free, with no surprises—just enjoy your ride.
I haven't booked yet.
To ensure availability and avoid waiting, we recommend booking at least 24 hours in advance.
✅ Book 48 hours in advance during peak season or if you need a special vehicle.
✅ Need a last-minute Cabbik? Contact us, and we’ll do our best to assist you.
✅ 📍 24/7 Service: Travel anytime, any day.
✅ Need a last-minute Cabbik? Contact us, and we’ll do our best to assist you.
✅ 📍 24/7 Service: Travel anytime, any day.
📍 Easy booking, hassle-free, with instant confirmation.
✅ Yes, all our transfers are 100% door-to-door.
Your driver will pick you up at the agreed location and take you directly to your destination, with no intermediate stops or unnecessary detours.
📍 Hassle-free service: No need to walk long distances or find additional transport.
🚗 Your comfort is our priority: We ensure you arrive safely and on time.
✅ 🚀 VIP pass, no waiting
Skip the long queues at the airport—your Cabbik will be waiting for you.
Skip the long queues at the airport—your Cabbik will be waiting for you.
✅ 💰 Fixed price guarantee
Know the cost of your trip before booking, with no hidden fees or surprises.
Know the cost of your trip before booking, with no hidden fees or surprises.
✅ 👶 Available accessories
Request a baby seat or booster—something you won’t find in taxi stands.
Request a baby seat or booster—something you won’t find in taxi stands.
✅ 📲 Fast and easy booking
Book your Cabbik in seconds from our website and travel hassle-free.
Book your Cabbik in seconds from our website and travel hassle-free.
📍 Stress-free travel: With Cabbik, your Mallorca transfer is fast, safe, and without surprises.
🔒 No, all our transfers are 100% private.
Whether you travel by taxi, VTC, minibus, or bus, the vehicle is exclusively for you and your group.
✅ More comfort
No sharing with strangers—enjoy a private, uninterrupted journey.
No sharing with strangers—enjoy a private, uninterrupted journey.
✅ No unnecessary stops
Your route goes directly to your destination, with no detours.
Your route goes directly to your destination, with no detours.
✅ Wide range of options
Choose the vehicle that best suits your needs, from private cars to minibuses for larger groups.
Choose the vehicle that best suits your needs, from private cars to minibuses for larger groups.
📍 With Cabbik, travel your way: private, safe, and hassle-free.
✅ 1 suitcase per seat available in the reserved vehicle.
✅ 1 additional small item (backpack, laptop, handbag, camera, etc.).
✅ Traveling with more luggage? 🚐 Let us know in advance, and we’ll assign you a suitable vehicle.
✅ 1 additional small item (backpack, laptop, handbag, camera, etc.).
✅ Traveling with more luggage? 🚐 Let us know in advance, and we’ll assign you a suitable vehicle.
📍 From private cars to minibuses, Cabbik always has space for your luggage.
✅ Yes, at Cabbik, we prioritize the safety of the little ones.
We offer baby seats, booster seats, and Maxi-Cosi in some of our vehicles to ensure a safe and comfortable journey for your family.
🚗 How to request it?
When booking, let us know the type of seat you need, and we’ll have it ready in your vehicle.
When booking, let us know the type of seat you need, and we’ll have it ready in your vehicle.
📍 Travel with peace of mind: We make sure your family travels safely and without hassle.
✅ Yes, all children occupy a seat in the vehicle, according to Spanish traffic regulations.
🛑 Safety regulations
👶 Babies (0-2 years) and children (2-11 years) count as passengers and must travel in their own safety seat.
🚫 It is not allowed to carry children in an adult’s arms for safety reasons.
👶 Babies (0-2 years) and children (2-11 years) count as passengers and must travel in their own safety seat.
🚫 It is not allowed to carry children in an adult’s arms for safety reasons.
🚗 Available safety seats
We offer baby seats, booster seats, and Maxi-Cosi to ensure the safety of young passengers. Just let us know when booking, and we’ll have it ready in your vehicle.
We offer baby seats, booster seats, and Maxi-Cosi to ensure the safety of young passengers. Just let us know when booking, and we’ll have it ready in your vehicle.
📍 Your family travels safely with Cabbik. Security and peace of mind on every trip.
🕒 Enter your flight’s actual arrival time when booking.
✅ You have 45 minutes after landing to collect your luggage without any issues.
✅ No need to calculate waiting time: Your driver will be waiting at the airport.
🔔 Got an issue? (lost luggage, delays, etc.), let us know immediately via customer support to avoid your booking being marked as "No Show".
✅ No need to calculate waiting time: Your driver will be waiting at the airport.
🔔 Got an issue? (lost luggage, delays, etc.), let us know immediately via customer support to avoid your booking being marked as "No Show".
📍 Cabbik adapts to you: If you enter a different time than your flight arrival, we’ll send the driver at the time you specify in the form.
✅ Enter the flight number that lands last when booking.
✅ Add all flight numbers in the comments so we can monitor possible delays.
✅ Your driver will wait at the meeting point when the last passenger has landed.
✅ Add all flight numbers in the comments so we can monitor possible delays.
✅ Your driver will wait at the meeting point when the last passenger has landed.
🔔 If there are flight changes or delays, we’ll adjust the pickup so everyone arrives stress-free.
📍 Cabbik adapts to your group, with no unnecessary waiting or hassle.
✅ Yes, you can make a stop without any problem. Just select the option "Stop in the same location" when booking.
✅ We optimize your route so you can pick up your keys quickly and efficiently.
✅ Waiting time included: Your driver will give you enough time to collect them without stress.
✅ We optimize your route so you can pick up your keys quickly and efficiently.
✅ Waiting time included: Your driver will give you enough time to collect them without stress.
📍 Travel hassle-free: With Cabbik, your transfer adapts to your needs.
✅ Cabbik shows the estimated arrival time when you make your booking.
✅ The duration is automatically calculated based on your pickup location and final destination.
✅ External factors such as traffic or time of day may affect the actual journey duration.
✅ The duration is automatically calculated based on your pickup location and final destination.
✅ External factors such as traffic or time of day may affect the actual journey duration.
🚗 We optimize the route to ensure you arrive on time and enjoy a smooth, efficient ride.
📍 Travel stress-free with Cabbik: planning, punctuality, and comfort in every trip.
I have made my booking
📩 Your booking is confirmed immediately after completing the online form.
🕒 Confirmation process in seconds:
1️⃣ Fill out the form with your transfer details.
2️⃣ Receive a confirmation email instantly with all your trip details and booking number.
1️⃣ Fill out the form with your transfer details.
2️⃣ Receive a confirmation email instantly with all your trip details and booking number.
⚠️ Can’t find the email? Check your spam folder or contact us for assistance.
📍 With Cabbik, your booking is instant, secure, and hassle-free.
If you haven’t received your confirmation email after booking, follow these steps:
1️⃣ 📂 Check your SPAM or junk folder.
If you find it, mark it as safe to receive future notifications.
If you find it, mark it as safe to receive future notifications.
2️⃣ 📲 Contact us to confirm your booking.
- Message us via WhatsApp by clicking the button on our website.
- Or email us at info@cabbik.com, and we’ll reply as soon as possible.
📍 Your booking is instant, and our team is ready to assist you.
I am already at the airport - meeting point
📍 Where will my driver be waiting for me at Palma de Mallorca Airport?
📌 Location:
Your driver will be waiting for you at Gate 6 of Palma de Mallorca Airport (PMI) with a sign displaying your name.
Your driver will be waiting for you at Gate 6 of Palma de Mallorca Airport (PMI) with a sign displaying your name.
📍 How to reach the meeting point:
After exiting the control area, proceed to Gate 6 and introduce yourself to your driver.
After exiting the control area, proceed to Gate 6 and introduce yourself to your driver.
🌍 Details and references:
- Exact location on Google Maps:
👉 https://maps.app.goo.gl/8Uy4CwxMtTyA15Tm9 - Full guide to the meeting point:
👉 https://cabbik.com/en/meeting-point/
📍 The meeting point is Gate 6 at Palma de Mallorca Airport (PMI).
📲 If you have trouble finding it, don’t worry:
✅ Check your SMS or WhatsApp: 24 hours before your transfer, you will receive a message with your booking confirmation, the exact meeting point, and all necessary details.
✅ Contact us via WhatsApp or email: Message us using the WhatsApp button on our website or send us an email, and we’ll assist you immediately.
🚗 If you booked the Meet & Greet service, there will be a guide at Gate 6 with a sign displaying your name who will assist you with your luggage.
📍 Cabbik guarantees a stress-free transfer: we’re here to help you at all times.
📍 We monitor your flight in real time to adjust your transfer in case of arrival changes.
✅ If your flight is delayed, we will automatically adjust your pickup at no extra cost.
✅ If the delay exceeds 6 hours, we will do our best to reschedule your transfer, subject to availability.
✅ If your flight is diverted to another airport, please notify us as soon as possible via WhatsApp or the support indicated in your booking.
✅ If the delay exceeds 6 hours, we will do our best to reschedule your transfer, subject to availability.
✅ If your flight is diverted to another airport, please notify us as soon as possible via WhatsApp or the support indicated in your booking.
📲 We will keep you updated at all times via SMS or WhatsApp, ensuring you receive real-time pickup instructions.
🔔 If you need assistance, contact us via WhatsApp or the support provided in your booking.
📍 For flight diversions or situations beyond our control, we recommend contacting your airline directly for further assistance.
📍 Yes, at Cabbik, we adjust your transfer if your flight schedule changes.
✅ We monitor flights in real-time, but if your itinerary changes, let us know as soon as possible.
✅ You can notify us via WhatsApp or through the support indicated in your booking.
✅ Our team will check availability and confirm the new pickup time with you.
✅ You can notify us via WhatsApp or through the support indicated in your booking.
✅ Our team will check availability and confirm the new pickup time with you.
📲 You will receive an SMS or WhatsApp with the updated information, so you don’t have to worry about anything.
🔔 If you need assistance, contact us as soon as possible to reschedule your transfer smoothly.
📍 At Cabbik, we adapt to changes so your journey is safe and hassle-free.
📍 If your flight or ferry is canceled, your transfer may be affected depending on how soon we receive the information.
✅ If you notify us in advance, we will try to reschedule your transfer, subject to availability.
✅ If the cancellation occurs with less than 6 hours’ notice, we may not be able to reorganize it, and a new booking will be required.
✅ You can claim the transfer cost from the airline or ferry company, as European regulations include compensation for cancellations.
✅ If the cancellation occurs with less than 6 hours’ notice, we may not be able to reorganize it, and a new booking will be required.
✅ You can claim the transfer cost from the airline or ferry company, as European regulations include compensation for cancellations.
📲 If your trip has been canceled, contact us as soon as possible via WhatsApp or the support provided in your booking, so we can find the best solution for you.
📍 We will do our best to assist you and adapt to the situation, as long as you notify us in time.
Back To the airport
📍 At Cabbik, we guarantee maximum punctuality for every pickup.
✅ We monitor traffic in real time to optimize routes and minimize any possible delays.
✅ Our drivers are scheduled to arrive at the pickup point well in advance.
✅ If an unexpected situation arises (traffic, roadworks, detours, festivities, or accidents), we will notify you immediately via WhatsApp or SMS with real-time updates.
✅ Our drivers are scheduled to arrive at the pickup point well in advance.
✅ If an unexpected situation arises (traffic, roadworks, detours, festivities, or accidents), we will notify you immediately via WhatsApp or SMS with real-time updates.
📲 If you need assistance, contact our team via WhatsApp or the support provided in your booking.
📍 Our commitment is to provide you with a punctual, efficient, and worry-free service.
📍 Your driver will pick you up at the location specified in your booking:
✅ If you are staying at a hotel, pickup will be at the main entrance of the establishment.
✅ If you are staying in a private residence, pickup will be at the exact address provided in your booking.
✅ If you are staying in a private residence, pickup will be at the exact address provided in your booking.
📲 For your peace of mind:
✅ The day before your transfer, you will receive an SMS or WhatsApp with the scheduled pickup time.
✅ When the driver arrives at the pickup point, you will receive another message via SMS or WhatsApp confirming their arrival.
✅ When the driver arrives at the pickup point, you will receive another message via SMS or WhatsApp confirming their arrival.
🔔 If you have any questions or need assistance, contact us via WhatsApp or the support provided in your booking.
📍 With Cabbik, your return transfer to the airport will be punctual and hassle-free.
📍 You don’t need to confirm your pickup time, as we will send you an automatic reminder.
✅ The day before your transfer, you’ll receive an SMS or WhatsApp with your scheduled pickup time.
✅ When the driver arrives at the pickup point, you’ll receive another SMS or WhatsApp message notifying you of their arrival.
✅ If you wish to verify or modify your pickup time, contact us via WhatsApp or the support provided in your booking.
✅ When the driver arrives at the pickup point, you’ll receive another SMS or WhatsApp message notifying you of their arrival.
✅ If you wish to verify or modify your pickup time, contact us via WhatsApp or the support provided in your booking.
🔔 Our team is available to assist you at any time.
📍 With Cabbik, your transfer is fully arranged so you can travel worry-free.
📍 You can book your return transfer to the airport quickly and easily through our website.
✅ Go to our website and follow the same process as for your arrival transfer.
✅ Select the type of service, pickup date and time, pickup location, and destination.
✅ Follow the steps to complete your booking safely and quickly.
✅ Select the type of service, pickup date and time, pickup location, and destination.
✅ Follow the steps to complete your booking safely and quickly.
📲 If you have any questions or need assistance, our customer support team is available via WhatsApp or the support provided in your booking.
📍 We’ll be happy to help you arrange your return transfer to the airport hassle-free.
📍 To book with Cabbik, you need Internet access from a computer or mobile device.
✅ If you don’t have a connection right now, we recommend:
- 📡 Finding a public WiFi network, at cafés, airports, or hotels.
- 📲 Using mobile data from another device, if someone nearby can share their connection.
- 👥 Asking someone you trust to book for you from a device with Internet access.
📲 Our service uses advanced technology to coordinate your pickup and keep you informed at all times about your transfer.
📍 Once you’re connected, you can easily complete your booking on our website.
🔔 If you need assistance after booking, contact us via WhatsApp or the support provided in your booking confirmation.
I'm back from my trip.
📍 At Cabbik, we value your opinion and always strive to improve our service.
✅ If you have comments, suggestions, or complaints, send us a message at info@cabbik.com.
✅ You can also contact us via WhatsApp or the support provided in your booking.
✅ You can also contact us via WhatsApp or the support provided in your booking.
📲 Your feedback is essential to help us improve and offer you the best transfer experience.
📍 Thank you for helping us grow and improve every day! 🚀
📍 If you left something in one of our vehicles, contact us as soon as possible so we can help you retrieve it.
✅ The sooner you inform us, the easier it will be to locate and return your item.
✅ You can notify us via WhatsApp or the support provided in your booking.
✅ Our team will review the details and inform you of the next steps for the return.
✅ You can notify us via WhatsApp or the support provided in your booking.
✅ Our team will review the details and inform you of the next steps for the return.
📲 We’re here to help you recover your belongings as quickly and easily as possible.
📍 Contact us as soon as you realize the loss to increase the chances of recovery.
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