Frequently Asked Questions
We answer all your questions and frequently asked questions about our rates, services, meeting point, and our commitment, among others.
We accept Visa, MasterCard, American Express, Discover, and Maestro. Payment is immediate and convenient - you can pay for your reservation with your usual credit or debit card at the time of booking.
If you want to book in advance but prefer not to pay until one day before the transfer, make a "pre-booking" of your transfer and the payment will be automatically processed one day before the date of your transfer. With our "pre-booking" option, you don't have to worry about making the payment right away, it's easy and safe!
Is it safe to pay with a credit card online?
At Cabbik, we want to assure you that our online payment system is safe and reliable. We understand that security is one of our customers' main concerns when making online transactions, so we have implemented advanced security measures to ensure that your transactions are safe and protected.
In addition to the 256-bit SSL certificate, we use a two-step authentication system to further protect your financial information. This system requires you to provide a unique code sent to your mobile phone or email before your transaction is processed, meaning that only you can make purchases with your card.
Do you have more questions?
We can help
We have a team of highly trained drivers that includes official taxi drivers, VTC drivers, and minibus drivers. All of them meet the necessary legal and safety requirements, and are registered with the relevant authorities to provide a safe service. We guarantee that our drivers are always up-to-date with regulations and safety standards.
Our vehicles cater to all budgets and group sizes, from taxis and private minibuses to large buses.
With Cabbik, we offer you the best guarantee. Your trip will be safe, fast, and meet your expectations. Getting to your destination has never been easier.
I haven't booked yet.
If you have more luggage than this, please let us know in advance so that we can provide a suitable vehicle for your transfer.
When making your reservation, let us know what type of seat you need for your child so we can have it prepared in the vehicle when it's time for your transfer. This way, you can enjoy a worry-free journey.
The traffic regulations in Spain prohibit carrying children on top of an adult while traveling in a vehicle, as it can be very dangerous in the event of an accident or sudden stop. Therefore, it's important to have proper safety seats to ensure the safety of children at all times.
Once the flight has landed, you have 45 minutes to collect your luggage, which is enough time to do so without any problems.
If for any reason, such as lost luggage or any other incident, you need more time, please let our customer service department know to avoid us finalizing the reservation as a no-show.
Do not worry about the luggage wait time, simply indicate the actual arrival time in the booking form and our driver will be there to pick you up.
If you indicate a different time than the actual arrival time, we will send the driver at the time indicated in the form.
It is important to provide us with all passengers' flight numbers in the comments of your reservation, in case there is any delay or change in flight schedules. This will allow us to adjust the arrival times and ensure our drivers are there when all passengers arrive.
We will indicate the approximate duration of the journey based on the pick-up location and final destination at the time of your online booking. This way you will know approximately how long the journey will take.
It is important to note that the duration of the journey may vary depending on traffic conditions, time of day, and other external factors. Therefore, the actual duration of the journey may be slightly different from what is indicated at the time of booking. However, we will always do our best to ensure that you arrive at your destination on time and without worries.
I have made my booking
Once you have completed the online booking form and provided all the necessary information, our reservations team will review the request and send you a confirmation email. This email will indicate that the reservation has been confirmed and provide you with a booking number.
Confirmation of the reservation may take a few minutes to arrive in your email, depending on the volume of requests we have at that time. If you have not received confirmation of your reservation after a few minutes, please check your spam folder or contact our customer service team for more information.
Firstly, please check your spam or junk folder to make sure the email did not get filtered there. If you find the reservation confirmation in that folder, you will need to mark it as legitimate mail or add the sender to your safe contacts list.
If you cannot find the confirmation in your spam folder, there may be an error in the email address you provided during the booking process. If you think that is the case, please contact our customer service team via WhatsApp or email to resolve the issue.
To contact us via WhatsApp, simply click on the "WhatsApp" button on our website and our customer service team will assist you. You can also send us an email at email@example.com and our team will respond as soon as possible.
I am already at the airport - meeting point
If your flight has changed, it is important that you inform us immediately so that we can adjust the time of your transfer and ensure that we will be there to pick you up. You can email us at firstname.lastname@example.org with the details of your new flight and the time you need the transfer. Our customer service team will review the availability of vehicles for the new time and confirm the new pick-up time with you.
If your flight has been cancelled and you already have a transfer booked with us, it is important that you inform us immediately so that we can rearrange the transfer according to your new flight information.
A new payment may be required if you need a transfer on a new date or at a different time, depending on the availability and rates of the vehicles.
Remember that, according to European passenger rights regulations, you are entitled to receive compensation for damages if your flight has been cancelled.
If you need more information about your passenger rights, please contact us through our online WhatsApp service or by calling the exclusive phone number for customers that appears on your booking confirmation.
Back To the airport
However, if you wish to confirm the pickup time, you can do so through our WhatsApp chat or by sending an email to our customer service team.
We will be happy to assist you at any time.
You just have to select the type of service you need, indicate the date and time of pickup, as well as the pickup point and destination, and follow the steps to complete the booking.
If you have any questions or need help, don't hesitate to contact our customer service team through our WhatsApp chat or email.
We'll be happy to help you book your return transfer to the airport.
To make a reservation, it is necessary to have access to the Internet either from a computer or a mobile device. If you do not have access to the Internet where you are, we recommend that you look for a WiFi connection or a place where you can access the Internet to make your reservation. You can also ask someone to make the reservation for you from a device with Internet access.