Transport Terms and Conditions.
Effective Date: February 1, 2025
Article 1. OBJECT AND ACCEPTANCE OF CONDITIONS
1.1. Object: These General Conditions regulate the use of the Cabbik software application (the "APP") and the website www.cabbik.com, owned by Eurocab Travel SL with VAT number B16587370 (hereinafter "Cabbik").
1.2. Acceptance: By accessing and using our APP and/or Website, you ("Client") acknowledge that you have read and accepted these General Conditions. Cabbik reserves the right to modify these Conditions at any time.
Article 2. ACCESS AND USE OF THE PLATFORM
2.1. Registration: Access for booking management may require registration. Data entered must be accurate, current, and truthful.
2.2. Confidentiality: The Client is responsible for the custody of their access credentials, assuming any damages derived from their improper use.
2.3. Communications: The Client will receive booking confirmation via email. It is the Client's responsibility to verify that all data is correct.
Article 3. BOOKING PROCESS AND NATURE OF THE SERVICE
3.1. Intermediation: Cabbik acts as an intermediary in its own name. The provision of transport services shall be the exclusive responsibility of the third-party carriers or drivers.
3.2. Legal Framework: Cabbik is established as a travel agency, holds the corresponding administrative certificate, and has civil liability insurance.
3.3. Binding Contract: The contract is binding once payment is processed and Cabbik issues the confirmation.
3.4. Cancellation by Cabbik: In case of force majeure, Cabbik will refund the full amount, leaving the company free of any other obligation.
3.5. Vehicle Substitution: Cabbik reserves the right to substitute the vehicle with one of equal or higher category to guarantee capacity at no extra cost.
Article 4. CLIENT OBLIGATIONS AND MANAGEMENT OF BOOKING DATA
4.1. Accuracy of Information: The Client is solely responsible for the accuracy of data provided.
4.2. Coordination of Pickup According to Flight Arrival: Cabbik monitors flight arrival times based on the flight number provided. If the flight number changes or is delayed at the origin, the Client must notify Cabbik. Cabbik is not responsible for missed pickups due to incorrect flight info.
4.3. Consequences of Incorrect Contact Details: Incorrect phone numbers or emails that prevent communication will be treated as a "No-Show".
Article 5. FARES AND PAYMENT METHODS
5.1. Fares: The price shown is final, unless extra waiting times or route modifications occur.
5.2. Payment Methods: Credit/debit cards and PayPal are accepted. "PRE-BOOKING" is subject to specific conditions shown during the process.
Article 6. LUGGAGE AND PASSENGERS
6.1. Luggage Allowance: One suitcase (max. 158 cm) and one piece of hand luggage per person. Excess must be declared as an "extra".
6.2. Pets: Only allowed in carriers and if declared in the booking.
Article 7. WAITING TIME POLICY
7.1. Airport Pickups: 60 minutes of complimentary waiting from actual landing.
7.2. Address/Hotel Pickups: 15 minutes of complimentary waiting from scheduled time.
7.3. Additional Waiting Time: Beyond these times, Cabbik may charge extra or declare a "No-Show".
Article 8. CANCELLATION AND MODIFICATION POLICY
8.1. Communication Channel: Requests must be sent to info@cabbik.com or via WhatsApp Business.
8.2. General Policy: a) More than 24h: 100% Refund. b) Less than 24h: 100% Penalty.
8.3. Grace Period: A 15-minute window after booking is allowed for error correction.
8.4. Flight Incidents: "No-Shows" due to flight delays/cancellations follow Clause 8.2. Clients should claim these costs from the airline (Regulation EC 261/2004).
Article 9. BREACH OF CONDITIONS AT PICKUP
9.1. Refusal of Service: Excess passengers/luggage leads to service refusal (No-Show, 100% penalty).
9.2. Alternative: Subject to availability, an additional vehicle may be offered and charged separately.
Article 10. SERVICE STANDARDS
10.1. Quality: Clean vehicles and professional drivers.
10.2. Rules: No eating, drinking alcohol, or smoking. Respectful behavior is mandatory.
Article 11. CHILD RESTRAINT SYSTEM (CRS)
11.1. Legal Requirement: Mandatory for children under 135 cm on interurban journeys.
11.2. Protocol: If a paid CRS is not provided: a) Urban: Refund of the CRS fee. b) Interurban: 100% refund of the service.
Article 12. AIRPORT MEETING POINT
12.1. Procedure: Detailed in the confirmation. Standard procedures apply for Taxi, Van, and Black Service.
12.2. Obligation to Contact: If the Client cannot locate the driver or counter, they must contact our support phone before leaving. Failure to do so results in a non-refundable "No-Show".
Article 13. ADDITIONAL AND LEGAL CLAUSES
13.1. Lost Property: Cabbik is not responsible but will assist if items are found.
13.2. Jurisdiction: Governed by Spanish law. Disputes will be settled in the Courts of Palma de Mallorca.