The Terms and Conditions of Transport.
1. General Conditions of Use
2. OBJECT
2.1. These General Conditions of Use regulate the use of the Cabbik computer application (the "APP") and the website www.cabbik.com (the "Website"), whether under its current name or any other with which it may appear in the future, of Eurocab Travel SL with CIF B16587370 and registered office at Calle Rossinyol 4 07609, Llucmajor, registered in the Mercantile Registry of Palma de Mallorca, sheet PM-85769, Volume 2795, Folio 195, (hereinafter "Cabbik").
2.2. By accessing and using our App and/or Website, you ("Customer") acknowledge that you have read and accepted these General Conditions of Use and agree to comply with all their terms and conditions. Likewise, the Customer acknowledges and accepts that access to and use of this APP and/or Website will be subject to the General Conditions of Use that are in force at the time of access. Cabbik reserves the right to modify these General Conditions of Use, as well as any other general or particular conditions that may be applicable. In this case, the Customer may notify Cabbik via the email info@cabbik.com that they do not accept any possible modification of these General Conditions of Use.
3. ACCESS AND USE OF THE APP
3.1 Access to the "APP" will be subject to registration by the Customer through the form ("Registration Form"), which will be previously provided to the Customer. Cabbik reserves the right to freely accept or reject the registration request by the Customer. The data entered by the User in the Registration Form must be accurate, current, and truthful at all times.
3.2 Access and use of the "APP" will be subject to a password assigned to the Customer by Cabbik upon completing the Registration Form and access will be carried out solely by the Customer, who will be responsible at all times for said access and use.
3.3 The Customer will be responsible at all times for the custody of their password, assuming, consequently, any damages that may arise from its improper use, as well as from its transfer, disclosure, or loss.
3.4 In case of forgetting the password or any other circumstance that poses a risk of access and/or use by unauthorized third parties, the Customer will immediately notify Cabbik so that it can proceed immediately to block and replace it. In any case, operations carried out prior to said communication will be deemed to have been carried out by the Customer, who will be responsible for and will pay the costs and/or damages arising from any access and/or unauthorized use made prior to said communication.
3.5 The user will at all times have a record of the reservations made and charged by Cabbik, as at the time of booking they receive an email with all the detailed itineraries.
3.6 Without prejudice to the foregoing, Cabbik will make its best efforts to inform the Customer of any reservation that shows signs of fraud so that they can verify as soon as possible the existence of any misappropriation or misuse of their account and can, if necessary, inform Cabbik of the eventual fraud as soon as possible.
4. BOOKING PROCESS
4.1 Through the APP and/or Website, Cabbik provides the Customer with a vehicle booking service with a driver ("Service"). The APP and/or the Website, provide the Customer with access to content, information, and data provided by the Customer in relation to the Service. Cabbik reserves the right to modify at any time the presentation, the configuration of the APP and/or the Website, as well as the corresponding general conditions of access and use.
4.2 Cabbik acts as an intermediary in its own name in the provision of transport services to the Customer. The provision of the transport services contracted through the APP and/or the Website will be the exclusive responsibility of the third-party carriers or drivers.
4.3 Cabbik only provides the Customer with a tool to book transport services provided by third-party carriers. The Customer exempts Cabbik from any liability arising from the transport service provided by third-party carriers.
4.4 Cabbik is established as a travel agency and holds the corresponding administrative certificate for a travel agency and civil liability insurance derived from its activity.
4.5 The contract between Cabbik and the Customer will be binding on the parties only when the payment has been made correctly. The customer, once the booking is completed and the payment is correct, will be able to see their booking code on the screen.
4.6 It is the customer's responsibility to check their booking details before travelling and to inform us if there are any errors. If you do not receive the email, the customer can check the status of their booking from "My Booking" and can also request a copy of their booking at info@cabbik.com.
4.7 Cabbik is not responsible for errors made by the customer regarding dates and times; this may incur costs if the vehicle is sent to the customer and the service could not be provided due to errors in the schedule or dates of the Customer when making the reservation.
4.8 In the event that the transport operator is unable to provide the requested service, the customer will be informed and the full amount will be refunded by the same system used for payment, leaving the company free of any other obligation towards the customer.
4.9 Cabbik requires that the vehicles of the transport companies carrying out the activity comply with any current or future regulations affecting said activity.
4.10 Cabbik contractually requires that the taxis carrying out the activity have the corresponding civil liability insurance with a maximum limit of 50 million euros. Likewise, Cabbik undertakes to cooperate with the User in the necessary procedures with the transport company responsible for the vehicle in which any damage has been suffered, providing the Customer with the necessary information to obtain compensation for the damages that may have been suffered.
5. CHARGES AND EXTRA FEES
5.1 The rates, their updates and conditions of use will be available at all times on the APP and/or Website and are subject to possible modifications.
5.2 At the moment the Customer requests the service through the APP and/or Website, they can consult the price of the journey (which will include applicable taxes and supplements), which will be displayed provided that the Customer has included the destination point.
5.3 Any extra charge or discrepancy between the price shown and the price that is finally charged to the User will be due to the modification by the Customer of the route (and stops) of the requested journey, as well as the excess of the courtesy time that the driver waits according to the type of booking once they arrive at the indicated pick-up point.
6. FORMS AND TYPES OF PAYMENT
6.1 We accept the most widespread payment methods, such as credit cards, American Express, MasterCard, Visa, Visa debit cards, Visa/Electron) and PayPal.
6.2 CASH PAYMENT TO THE TAXI DRIVER
6.3 The payment method applicable to the "CASH PAYMENT TO THE TAXI DRIVER" booking type will be full payment to the driver; the request for the credit card is as a guarantee for the booking and to ensure that the conditions of the contract are met.
6.4 Cabbik cannot guarantee that the driver will have change for notes over 50 euros. Please, if you wish to use a 50 euro note or more, check with the driver beforehand for the availability of change.
6.5 PRE-BOOKING
6.6 The payment method applicable to the "PRE-BOOKING" booking type will be a payment of €0 towards the booking at the time as a guarantee and the remaining amount will be invoiced 24 hours before the first or only transfer.
6.7 CREDIT CARD PAYMENT
6.8 The payment method applicable to the "CREDIT CARD PAYMENT" booking type will be the full payment at the time of booking.
6.9 PAYPAL PAYMENT
6.10 The payment method applicable to the "PAYPAL PAYMENT" booking type will be the full payment at the time of booking plus a 3% commission.
6.11 Cabbik reserves the right to modify, extend, reduce, establish and/or eliminate any form of payment at any time it deems appropriate for the proper functioning of the Service, in which case the User will be notified of such circumstance.
7. AIRPORT WAITING TIME
7.1 Airport waiting time begins at the moment the aircraft lands. Flight delays are not considered waiting time and do not incur any surcharge.
7.2 The complimentary waiting time included in the service is 60 minutes from the landing time.
7.3 Night-Time Pick-up Procedure (01:00 - 06:00): For arrivals between 01:00 and 06:00 (hours when the arrivals desk may be closed), the driver will wait for the client at the meeting point in the arrivals area with a sign bearing their name.
7.4 Client's Obligation to Contact: The client is obligated to contact the Cabbik support telephone number (indicated in their reservation) in either of the following situations: (a) If they anticipate exceeding the 60-minute complimentary waiting time (due to issues with baggage, passport control, or other reasons). (b) If, upon reaching the meeting point, they are unable to locate the driver (especially during the night-time hours described in 7.3).
7.5 Requesting Extra Time: If the client contacts to report a personal delay (as per point 7.4a), they may request extra waiting time. The driver (or the central office) will confirm availability and the cost of this additional waiting time, according to the rates in point 7.8.
7.6 Definition of "No Show": A "No Show" shall be considered in either of the following situations: (a) If, after the 60-minute complimentary waiting time has elapsed, the client has not appeared at the meeting point AND has not contacted Cabbik to report a delay (as per 7.4a). (b) If the client leaves the meeting point and uses an alternative means of transport without having first contacted the Cabbik support telephone to attempt to locate the driver (as per 7.4b).
7.7 Consequences of a "No Show": In any case of a "No Show" (defined in 7.6): (a) Cabbik shall be released from its obligation to provide the service (including any return service associated with the same reservation). (b) The client will not be entitled to any refund and will forfeit 100% of the amount paid for the reservation.
7.8 Price List for Additional Waiting Time: (Only applicable if requested as per point 7.5) (a) Taxi: €20 per hour (b) Minivan: €40 per hour (c) Van: €40 per hour (d) Minibus: €45 per hour (e) Bus: €50 per hour
8. WAITING TIME AT THE CUSTOMER'S ADDRESS / HOTEL
8.1 The courtesy waiting time at the address indicated by the customer is 15 minutes.
8.2 The Customer and/or Passenger(s) and any luggage or personal effects shall be ready for transport at the time stipulated by the Customer when making the Booking.
8.3 Cabbik will allow a maximum of 15 minutes of free waiting or loading time when picking up passengers at an address. In the event that all booked Passengers have not boarded the Passenger Vehicle within 15 minutes of the stipulated time, Cabbik reserves the right to charge the Customer a Waiting Time Charge (See point 7.7 Price List) proportional to the delay in departure from the pick-up address, which, for the avoidance of doubt, will include the first 15 minutes. Once the 15 minutes of free waiting time have elapsed, if the Customer cannot be contacted, the booking will be automatically cancelled due to the "no-show" policy.
8.4 The Customer's failure to show up at the indicated point on the requested date and time means the cancellation of the booking and will not entitle them to a refund.
9. SUPPLEMENTS
9.1 Supplements for golf clubs, pets and additional luggage will be deducted from the final price when the service is provided with VT vehicles.
10. LUGGAGE AND EXTRAS
10.1 The traveller is entitled to transport free of charge one piece of luggage or suitcase per person with a maximum combined size of 158 cm (length + width + height) and the corresponding hand luggage (e.g., a handbag or cabin bag).
10.2 The vehicles used by Cabbik have capacity for at least 1 piece of luggage or suitcase per passenger seat with a maximum combined measurement of 158 cm (length + width + height) per piece and 1 piece of cabin luggage.
10.3 If a passenger requires the transport of luggage that exceeds this limit and the extra is not available on the website or in the APP at the time of booking, they must contact us at info@cabbik.com requesting what type of vehicle is necessary.
10.4 At the time of booking, you must inform us of the luggage to be transported. It is not necessary to declare smaller items that can be placed in the passenger's footwell, such as handbags, backpacks or cameras.
10.5 The Customer will be responsible for the costs incurred in case of needing additional vehicles for the transport of people or luggage not declared in the booking form.
10.6 Cabbik may subsequently bill the customer for luggage not declared in the booking, such as Pets, Golf Clubs, Bicycles and Additional Luggage.
10.7 Unless travelling with a guide dog, animals are only allowed in their carrier and must be declared at the time of booking as pets.
10.8 The transport of bicycles is only allowed if they are inside their packaging; we are not responsible for the transport of bicycles without their proper protection and the driver may refuse to transport them for safety.
10.9 The transport of Golf Clubs is only allowed if they are inside their packaging; we are not responsible for the transport of Golf Clubs without their proper protection and the driver may refuse to transport them for safety.
10.10 Cabbik reserves the right to inform the customer if the type of vehicle booked cannot accommodate the specified luggage. In these cases, you may need to upgrade your vehicle type.
11. MODIFICATIONS TO THE BOOKING
11.1 The booking confirmation received by email includes the reserved destination, the pick-up point and the accommodation address. Any modification affecting this or other data must be communicated by email to the address info@cabbik.com or made by the customer through the "My Booking" section of the website prior to the date of service provision, and will only be considered effective once the confirmation of the change has been received by email.
11.2 The Customer may request all necessary changes without limitation and without administration costs.
11.3 MODIFICATIONS OR CANCELLATIONS BY THE CUSTOMER
11.4 Any modification or cancellation of the booking must be made by email to info@cabbik.com.
11.5 Partial, one-way or complete bookings can be modified or cancelled.
11.6 If we receive your cancellation request more than 12 hours before the pick-up time of the transfer service you wish to cancel, you will be refunded the full amount corresponding to that transfer.
11.7 If we receive your cancellation request less than 12 hours before the pick-up time of the transfer service you wish to cancel, you will be refunded the full amount corresponding to this transfer minus €20 for cancellation fees.
11.8 No amount will be refunded if the cancellation occurs less than 8 hours before the scheduled time for the transfer service you wish to cancel. In this case we will send you an email with the cancellation confirmation so that you can use it to claim the amount from your tour operator, airline or insurance company.
11.9 The request to cancel the booking due to flight cancellation will only be accepted once the cancellation has been verified with the company and if the notification is received within 2 hours of the start of the service.
11.10 Refunds will be made using the same payment method used to purchase the ticket.
11.11 The traveller's failure to show up at the place and time of service will result in the loss of the trip and will not entitle them to a refund.
11:12 The customer may request a modification of the service two hours in advance; this modification will only be possible if Cabbik has availability to carry it out.
11:13 Charges for non-compliance with the contract conditions will be deducted from the credit card or PayPal account used for the booking confirmation.
12. CHANGES AND CANCELLATIONS BY US
12.1 If the transport operator is forced to make a significant change of vehicle in the conditions of the service, or to cancel the service, we will inform you as soon as possible.
12.2 Bookings made by the Customer with an incorrect origin/destination will be put on hold and the customer will be notified of its possible solution or rectification.
12.3 Bookings made by the Customer with an incorrect origin/destination and which have a higher cost than that paid, in the event that the customer does not accept the payment of the difference, the booking will be cancelled and the amount paid will be refunded.
12.4 In case of flight delays of more than 3 hours, the Customer must reconfirm the availability of the vehicle with Cabbik.
12.5 Cabbik reserves the right to cancel a booking when the flight delay exceeds 3 hours and it does not have the means to perform the service. The booking amount will be cancelled at no cost to the customer.
12.6 If the transport operator does not have the vehicle reserved by the customer, Cabbik may send a different type of vehicle. The vehicle will always be of an equal or higher category than the one reserved.
12.7 In the case of Minivan, Van, Minibus or Bus bookings, if the operator does not have the vehicle for the reserved seats, the service may be provided with several vehicles until the seats reserved by the Customer are filled.
13. CHILD SEATS
At Cabbik we respect the law. Most countries' legislation determines that if a child is less than a certain height (usually 1.35 cm), they must travel in a restraint system (child seat) placed in the back of the vehicle.
At the time of booking if you are travelling with children or babies, we recommend for safety that you use a booster or child seat for passengers under 12 years of age or with a height of less than 135 cm. During the booking process you will be able to book child seats or boosters in all destinations, with a maximum of 3 seats per trip.
13.1 If you wish to travel with your own baby seat or booster seat and have booked a private transfer, you must inform info@cabbik.com before starting the journey. We must ensure that the booked vehicle is compatible with the seat. For group services, minibuses or coaches are used in most cases, and in these vehicles it is not possible to use child seats.
13.2 Cabbik will do its best to ensure that the driver offers the seat or booster when it has been booked. There may be occasions when the reserved seat is not available. In those cases, if no seats are available, children over three years old must use the seat belt. Children under three years old may travel without a restraint system, but must be in the rear seats of the vehicle.
14. MINORS
14.1 All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to be used, and therefore must be included in the total number of passengers at the time of booking.
15. BOOKING AN ADDITIONAL STOP
15.1 During the booking process you will have the option to book an additional stop in case you need to pick up or return a key or if your group is split into more than one accommodation. The address of the additional stop must be located in the same destination municipality as the main stop. The maximum duration of this additional stop will be 5 minutes.
15.2 BOOKING 45 MINUTES OF WAITING TIME
15.3 During the booking process you will have the possibility to book a waiting time in blocks of 45 minutes in case you need to make a purchase, manage documentation, etc. The waiting time stop can only be made up to the destination indicated in the booking.