Transport Terms and Conditions.
Effective Date: February 1, 2025
Article 1. OBJECT AND ACCEPTANCE OF CONDITIONS
1.1. Object: These General Conditions regulate the use of the Cabbik software application (the "APP") and the website www.cabbik.com (the "Website"), owned by Eurocab Travel SL with VAT number B16587370 (hereinafter "Cabbik").
1.2. Acceptance: By accessing and using our APP and/or Website, you ("Client") acknowledge that you have read and accepted these General Conditions and agree to comply with all their terms. Cabbik reserves the right to modify these Conditions at any time.
Article 2. ACCESS AND USE OF THE PLATFORM
2.1. Registration: Access and use of the "APP" or the "Website" for booking management may require registration by the Client. The data entered by the Client must be accurate, current, and truthful.
2.2. Confidentiality: The Client shall be responsible at all times for the custody of their passwords and access credentials, assuming any damages derived from their improper use.
2.3. Communications: The Client will receive booking confirmation and details via email. It is the Client's responsibility to verify that their booking data is correct.
Article 3. BOOKING PROCESS AND NATURE OF THE SERVICE
3.1. Intermediation: Cabbik acts as an intermediary in its own name in the contracting of transport services. The provision of transport services shall be the exclusive responsibility of the third-party carriers or drivers who collaborate with Cabbik.
3.2. Legal Framework: Cabbik is established as a travel agency, holds the corresponding administrative certificate, and has civil liability insurance derived from its activity.
3.3. Binding Contract: The service contract shall be considered binding once the payment has been correctly processed and Cabbik has issued the booking confirmation.
3.4. Cancellation by Cabbik: In the exceptional event that the assigned operator cannot provide the requested service due to force majeure, the client will be informed and the full amount will be refunded through the same system used for payment, leaving the company free of any other obligation to the client.
3.5. Vehicle Substitution: In the event that, for operational reasons, the exact vehicle requested is not available, Cabbik reserves the right to perform the service with one or more substitute vehicles, always guaranteeing a category equal to or higher than the original booking and the total capacity for passengers and luggage, at no additional cost to the client.
Article 4. CLIENT OBLIGATIONS AND MANAGEMENT OF BOOKING DATA
4.1. Accuracy of Information: The Client is solely and exclusively responsible for the truthfulness and accuracy of all data provided during the booking process. Cabbik will provide the service based strictly on the information provided in the confirmed booking.
4.2. Coordination of Pickup According to Flight Arrival:
4.3. Consequences of Incorrect Contact Details: Any issue arising from incorrect contact details (wrong phone number, etc.) that prevents communication will be the responsibility of the client, and may be considered a "No-Show".
Article 5. FARES AND PAYMENT METHODS
5.1. Fares: The price shown when including origin and destination will be the final price, unless additional costs are generated by modifications during the journey or extra waiting times.
5.2. Payment Methods: Credit cards, debit cards, and PayPal are accepted. Other payment methods such as "PRE-BOOKING" will be subject to the specific conditions indicated during the booking process.
Article 6. LUGGAGE AND PASSENGERS
6.1. Luggage Allowance: Each passenger is entitled to transport one checked suitcase (max. combined dimensions 158 cm) and one piece of hand luggage free of charge. Any luggage exceeding this limit must be declared and booked as an "extra".
6.2. Pets: Pets are only allowed in their appropriate carrier and if they have been declared as a "pet" in the booking.
Article 7. WAITING TIME POLICY
7.1. At Airport Pickups: A complimentary waiting time of 60 minutes from the actual landing time of the flight is included.
7.2. At Address/Hotel Pickups: A complimentary waiting time of 15 minutes from the scheduled pickup time is included.
7.3. Additional Waiting Time: Once the complimentary waiting times are exceeded, the company reserves the right to charge for additional waiting time or, if the client cannot be contacted, to declare the service as a "No-Show".
Article 8. CANCELLATION AND MODIFICATION POLICY
8.1. Communication Channel: All requests must be communicated via email to info@cabbik.com or through the WhatsApp Business chat. The date and time of receipt of the message will determine the application of the conditions.
8.2. General Cancellation Policy:
- a) More than 24 hours in advance: 100% Refund.
- b) Less than 24 hours in advance: 100% Penalty (no refund).
8.3. Grace Period for Booking Errors A universal grace period of 15 minutes is established, applicable to all bookings regardless of how far in advance they are made. This period begins immediately after booking confirmation and its sole purpose is to allow the client to request cancellation with a 100% refund to correct manifest errors in the purchase process. After this period, the general cancellation conditions described in point 8.2 will apply.
8.4. Modification of Bookings: Modification requests will always be subject to availability and possible fare adjustments.
8.5. Unified Policy for Flight Incidents (Delays and Cancellations)
8.5.1. General Principle: Any cancellation, last-minute modification, or no-show by the client caused by a flight delay or cancellation will be governed by the general cancellation policy (Clause 8.2). As it occurs with less than 24 hours' notice, a 100% penalty will be applied, and the booking will be non-refundable.
8.5.2. Basis of the Policy: This policy is based on the passenger's rights to be compensated by the airline and/or their travel insurance. Compensations provided for in regulations such as (EC) No 261/2004 are intended, among other things, to cover direct and indirect costs incurred by the passenger, such as non-refundable transfer services.
8.5.3 Cabbik's Obligation: Cabbik's responsibility is to act with the utmost professionalism, providing the Client with the official invoice and all necessary documentation that proves the booking and payment of the unused service, so that they can effectively manage their claim and obtain the corresponding compensation from the airline or their insurance company.
8.5.4. Modification Request for an Alternative Flight: If the client is rebooked on a new flight and requests to adapt the service, Cabbik will treat the request as a standard modification (subject to availability and possible fare adjustments, according to Clause 8.4). The acceptance of the modification does not nullify the non-refundable nature of the original booking if the service ultimately cannot be provided.
8.5.5. Information of Interest for the Client: Passenger Rights with the Airline
The following information is for guidance purposes only and does not constitute legal advice. Cabbik provides it as a courtesy to assist our clients in managing incidents caused by third parties.
In the event of a flight cancellation originating in the EU, or arriving in the EU on an EU carrier, Regulation (EC) No 261/2004 establishes important rights for passengers, which include:
1. Right to Refund or Re-routing: The airline is obliged to offer you a refund of the ticket cost or an alternative flight.
2. Right to Financial Compensation: Additionally, the passenger is entitled to receive a fixed financial compensation of between €250 and €600, depending on the flight distance.
This financial compensation is specifically designed to alleviate the damages suffered by the passenger, including expenses already incurred and non-refundable, such as our transfer service.
Therefore, we strongly recommend that after a cancellation, you contact your airline directly to demand compliance with your rights. The invoice for our service, which we will provide, is a valid document to include in your claim to recover the amount.
Article 9. Breach of Conditions at Pickup
9.1. Breach of Conditions at Pickup: If the client is present but does not comply with the booking conditions (e.g., more passengers/luggage than declared, etc.), preventing the legal and safe provision of the service, the driver will refuse to perform the transport. The booking will be treated as a "No-Show" due to a breach by the client, with a 100% penalty.
9.2. Option for an Additional Vehicle: As an alternative to the cancellation described in section 9.1, and subject to availability, the client will be offered the option to book an additional vehicle to transport the excess passengers or luggage. This second service will be invoiced separately at the current rate applicable at the time of the request and must be paid by the client. Booking this additional vehicle does not waive the full payment of the original service, as the breach of the declared conditions is the client's responsibility.
Article 10. SERVICE STANDARDS AND ON-BOARD CONDUCT
10.1. Quality Commitments: Cabbik is committed to providing a clean and safe vehicle, and a driver with a professional demeanor and safe driving.
10.2. Rules for the Client: Consuming food, alcoholic beverages, or smoking is not permitted. The client must maintain respectful behavior. A serious breach of these rules may lead to the termination of the service with a 100% penalty.
10.3. Claims: Claims eligible for compensation must be based on a demonstrable breach of the "Quality Commitments" (10.1). Complaints based on personal preferences (music, conversation, etc.) will not entitle the client to compensation.
Article 11. CHILD RESTRAINT SYSTEM (CRS) RENTAL SERVICE
11.1. Booking and Legal Requirement: The client can request the rental of a CRS for an additional cost. The use of a CRS is legally mandatory on interurban journeys for children under 135 cm.
11.2. Protocol in Case of Non-Compliance by Cabbik:
- a) For Urban Journeys: If the paid CRS is not provided, only the rental cost of the seat will be refunded.
- b) For Interurban Journeys: If the mandatory CRS is not provided, the service cannot be performed, and the client will be entitled to a 100% refund of the total amount paid.
Article 12. AIRPORT MEETING POINT AND PICKUP PROCEDURE
12.1. General Procedure
The exact pickup procedure for each service will be detailed in the booking confirmation. It is the Client's responsibility to follow the instructions corresponding to their booked service. The standard procedures are described below:
12.2. Procedure for "Taxi Service"
The Client must present themselves at the official Cabbik counter in the arrivals hall. Once there, the office staff will handle their arrival, assign an available vehicle and driver at that moment, and a guide will escort the Client from the counter to the vehicle to begin the journey.
12.3. Procedure for "Van and Minibus Service"
For this service, the vehicle will be pre-assigned and waiting in the airport's regulated area ("waiting pool"). The Client must present themselves at the Cabbik counter to register their arrival. Once identified, our staff will request the vehicle to enter the terminal's pickup area. A guide will introduce the Client to their driver or escort them to the exact point in the terminal to meet the vehicle.
12.4. Procedure for "Black Service" (Premium Meet & Greet)
The "Black Service" is the only modality that includes an exclusive and personalized "Meet & Greet" welcome service to ensure a smooth and stress-free experience.
For this service, the meeting point is adapted to the Client's needs. A driver or guide will be waiting with a sign bearing the Client's name at the most convenient location, either in the baggage claim area or at our preferential point in the public arrivals hall.
The exact procedure and meeting point will be confirmed beforehand with the client and detailed in the booking confirmation. In any case, the client will be escorted directly to the vehicle, located in the VIP parking, without needing to go to the general counter.
12.5. Consequences of Not Following the Pickup Procedure: If the client does not follow the designated pickup procedure and, as a result, fails to make contact within the courtesy waiting times, the situation will be treated as a "No-Show", and the corresponding cancellation conditions will apply.
Article 13. ADDITIONAL AND LEGAL CLAUSES
13.1. Lost Property: Cabbik is not responsible for lost property. If an item is found, the client will be contacted. The client will assume all costs for recovery or shipment.
13.2. Right of Refusal: The driver may refuse service to passengers under the visible influence of alcohol/drugs or with violent/abusive behavior, with a 100% penalty being applied.
13.3. Applicable Law and Jurisdiction: This contract shall be governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Palma de Mallorca.
13.4. Intellectual Property: All content on the Website and APP is the property of Cabbik.
13.5. Entire Agreement: This document constitutes the entire agreement between the parties.
13.6. Severability: If any clause is declared null and void, the rest of the contract shall remain in effect.