Transport Terms and Conditions.
Effective Date: 02/01/2026
Article 1. IDENTIFICATION OF THE PROVIDER, OBJECT AND ACCEPTANCE
1.1. Identification: These General Terms and Conditions regulate the use of the software application and the website www.cabbik.com (the "Website"), operating under the trade name "Cabbik" (the "APP"), owned by Eurocab Travel SL, a travel agency with CIF B16587370 and registered office at Calle Rossinyol 4, 07609 Llucmajor (Balearic Islands), registered in the Commercial Registry of Palma de Mallorca, sheet PM-85769, Volume 2795, Folio 195. Email: info@cabbik.com. In these Conditions, references to "Cabbik" are understood to be made to Eurocab Travel SL as the owner of the activity.
1.2. Object: Through the APP and/or the Website, Cabbik provides the Customer with a vehicle reservation service with a driver for the transfer of passengers (hereinafter, "Transfer Service").
1.3. Acceptance: By accessing and using the APP and/or Website, you ("Customer") acknowledge that you have read and accepted these General Conditions and agree to comply with all its terms. Cabbik reserves the right to modify these Conditions at any time, notifying the Customer of the changes. Modifications will not affect reservations already confirmed.
Article 2. ACCESS AND USE OF THE PLATFORM
2.1. Registration: Access for booking management may require registration. The data entered by the Customer must be accurate, current, and truthful.
2.2. Confidentiality: The Customer shall be responsible at all times for the custody of their passwords, assuming any damage derived from their improper use. In case of loss or risk of unauthorized access, the Customer will immediately notify Cabbik.
2.3. Communications: The Customer will receive confirmation and details of the reservation by email. It is the Customer's responsibility to verify that their booking details are correct and inform Cabbik of any errors through info@cabbik.com or the "My Booking" section of the web.
Article 3. RESERVATION PROCESS AND NATURE OF THE SERVICE
3.1. Nature of the service: Cabbik acts as the organizer of the transfer service, coordinating the provision with authorized professional carriers and drivers who have the licenses, permits, and insurance required by current regulations. Cabbik is responsible to the Customer for the correct fulfillment of the obligations derived from the contract, without prejudice to its right to claim against the carrier when the non-compliance is attributable to them.
3.2. Legal Framework: Eurocab Travel SL is constituted as a travel agency, has the corresponding administrative certificate and civil liability insurance, in accordance with Law 8/2012, of July 19, on Tourism of the Balearic Islands. Cabbik is the commercial name under which Eurocab Travel SL operates and provides its services.
3.3. Binding Contract: The contract will be considered perfected when two conditions are met: (a) the payment has been correctly processed, and (b) Cabbik has issued the booking confirmation to the Customer's email.
3.4. Cancellation by Cabbik: In case of force majeure or other justified causes, Cabbik will inform the Customer as soon as possible, offering: (a) an alternative service of equal or superior category; or (b) a full refund by the same means of payment used.
3.5. Vehicle Substitution: Cabbik reserves the right to carry out the service with substitute vehicles, always guaranteeing an equal or superior category and the total capacity contracted, at no additional cost.
3.6. Bookings on behalf of third parties: When a travel agency, tour operator, hotel or other intermediary ("Intermediary") makes a reservation in the name of a final passenger, the Intermediary will be considered the Customer for all contractual purposes before Cabbik, assuming responsibility for compliance with these Conditions, including payment and cancellation policies. Cabbik will direct any communication regarding the booking (confirmations, modifications, incidents, refunds) to the Intermediary. The Intermediary will be responsible for providing the final passenger with all the necessary information for the correct provision of the service. Cabbik will not be responsible for the lack of information to the final passenger attributable to the Intermediary.
Article 4. CUSTOMER OBLIGATIONS AND DATA MANAGEMENT
4.1. Accuracy of Information: The Customer is solely responsible for the veracity of the data provided in the booking (dates, times, addresses, number of passengers, luggage). Errors in the data may generate additional costs if the vehicle moves to the collection point and the service cannot be provided for reasons attributable to the Customer.
4.2. Pickup Coordination according to flight arrival: Cabbik monitors arrival times based on the flight number provided. The Customer is responsible for informing of any changes in the flight number or departure that affect the service.
4.3. Private, charter, or non-trackable flights: When the Customer travels on a private flight, charter, or any aircraft that does not have real-time public tracking, it will be the exclusive responsibility of the Customer to communicate the estimated actual arrival time to Cabbik at least 2 hours in advance. In case of not receiving such communication, the courtesy waiting time (60 minutes) will begin to count from the time indicated in the reservation. If the Customer does not show up and it has not been possible to contact them, the No-Show policy will apply.
4.4. Consequences of Incorrect Contact Data: Any problem derived from erroneous contact data that prevents communication will be the responsibility of the Customer and may be treated as a "No-Show".
Article 5. RATES AND PAYMENT METHODS
5.1. Rates: Published prices are expressed in Euros (€) and include VAT and all applicable taxes. The price shown when confirming the booking is the final price, without prejudice to the provisions of Article 8 regarding price errors. Additional costs may be generated only by: (a) modifications of the route requested by the Customer, (b) extra waiting times, or (c) undeclared luggage or extras.
5.2. Payment Methods: Credit and debit cards (Visa, MasterCard, American Express) and PayPal are accepted. No surcharge will be applied for the use of any means of payment. The "PRE-BOOKING" modality will be subject to the conditions indicated during the reservation process.
5.3. Variable rates: Rates may vary depending on the season, demand, and availability. The applicable price will always be the one in effect at the time of booking confirmation.
Article 6. LUGGAGE AND PASSENGERS
6.1. Luggage Allowance: Each passenger is entitled to one checked suitcase (max. 158 cm combined: length + width + height) and one hand piece free of charge. Excess luggage must be declared as "extra" at the time of booking.
6.2. Undeclared Luggage: Cabbik may subsequently bill the Customer for luggage not declared in the booking (pets, golf clubs, bicycles, additional luggage). The Customer will be responsible for the costs of additional vehicles necessary due to undeclared luggage or passengers.
6.3. Pets: Only allowed in their carrier and must be declared in the booking. Guide dogs are exempt from this restriction.
6.4. Bicycles and golf clubs: Only allowed within their appropriate protective packaging (rigid or semi-rigid cover). Cabbik is not responsible for damage during transport without adequate protection. The driver may refuse to transport them for safety reasons.
6.5. Minors: All children and babies, regardless of their age, count as passengers for vehicle capacity purposes and must be included in the total number of passengers when making the booking.
Article 7. WAITING TIME POLICY
7.1. Airport Pickups: A courtesy waiting time of 60 minutes from the actual landing time of the flight is included. Flight delays are not considered waiting time and do not imply a supplement.
7.2. Address/Hotel Pickups: A courtesy waiting time of 15 minutes from the scheduled pickup time is included.
7.3. Additional Time: Once the courtesy times have been exceeded, Cabbik may apply a charge for additional waiting time, the amount of which will be communicated to the Customer before its application. If it is not possible to contact the Customer, the service may be declared as "No-Show".
7.4. Incidents with luggage: If the Customer has problems or incidents with luggage at the airport, they must contact Cabbik to avoid cancellation of the booking.
Article 8. PRICE ERRORS
8.1. Cabbik makes its best efforts to ensure the accuracy of published prices. However, technical, typographical, or system errors may occur that affect the price shown.
8.2. In the event that a booking has been formalized at a price containing an error that is manifest and recognizable by a reasonable average consumer, Cabbik reserves the right to contact the Customer to: (a) offer confirmation of the booking at the correct price; or (b) proceed with cancellation with a full refund of the amounts paid, without any penalty.
8.3. A manifest error will be considered, by way of example, when the published price is substantially lower than the usual price of the service, or when it is evident by its amount that it cannot correspond to the real cost of the service contracted.
8.4. Cabbik will communicate the error to the Customer as soon as possible and, in any case, before the provision of the service. The Customer will have a period of 48 hours from the communication to choose between the options in section 8.2. After this period without a response, it will be understood that the Customer opts for cancellation with a refund.
8.5. The refund will be made by the same means of payment within a maximum period of 14 calendar days.
8.6. This clause is based on articles 1265 and 1266 of the Spanish Civil Code, relating to error as a defect of consent, and is compatible with the consumer protection established in Royal Legislative Decree 1/2007 (LGDCU), in application of the principle of contractual good faith (art. 1258 CC).
Article 9. CANCELLATION AND MODIFICATION POLICY
9.1. Communication Channel: Requests for cancellation or modification must be sent to info@cabbik.com or via WhatsApp Business.
9.2. General Cancellation Policy:
a) More than 24 hours before the pickup time: 100% refund.
b) Less than 24 hours in advance: 100% penalty (no refund).
9.3. Grace Period: A margin of 15 minutes is established after the booking confirmation to correct manifest errors, with a full refund. After this period, the general policy will apply.
9.4. Modifications: The Customer may request modifications without administration costs, subject to availability. Modifications requested less than 2 hours before the service will only be possible if Cabbik has the means to perform them.
9.5. Flight Incidents: Any cancellation or No-Show caused by flight delay or cancellation is governed by clause 9.2. The Customer may claim these costs from the airline under Regulation (EC) No. 261/2004. Cabbik will provide the corresponding invoice for said claim.
Article 10. RIGHT OF WITHDRAWAL
10.1. In accordance with article 103, letter l), of Royal Legislative Decree 1/2007 (LGDCU), the right of withdrawal is not applicable to passenger transport service contracts when the contract provides for a specific execution date or period.
10.2. Given that the transfer service contracted through Cabbik always has a specific execution date and time, the Customer acknowledges that they do not have the right of withdrawal provided for in article 102 of the LGDCU.
10.3. Notwithstanding the above, the Customer may cancel their reservation in accordance with the conditions established in Article 9.
Article 11. PICKUP FAILURE (NO-SHOW)
11.1. No-show at airport: If the Customer does not appear at the pickup point within the courtesy waiting time (60 minutes) and it is not possible to contact them, a "No-Show" will be declared with a 100% penalty.
11.2. No-show at address/hotel: If the Customer does not appear within the 15-minute courtesy period and it is not possible to contact them, a "No-Show" will be declared without the right to a refund.
11.3. Breach of conditions: If the Customer breaches the conditions declared in the booking (more passengers or luggage than declared), the driver may refuse the service, being treated as a "No-Show" with a 100% penalty.
11.4. Additional Vehicle Option: Subject to availability, Cabbik may offer a second vehicle at a separate cost to resolve the incident.
11.5. Obligation to contact: If the Customer does not locate the meeting point, they must call the assistance telephone number indicated in the confirmation before leaving the airport. Failure to do so will result in a "No-Show" without refund.
Article 12. SERVICE STANDARDS AND CONDUCT
12.1. Quality Commitments: Cabbik is committed to providing a clean, safe, and well-maintained vehicle, with a professional driver with respectful treatment.
12.2. Rules of conduct: Eating, consuming alcoholic beverages, and smoking are not allowed in the vehicle. Respectful behavior towards the driver and other passengers is required.
12.3. Right of refusal: The driver may refuse the service, without the right to a refund, when the behavior of the Customer or passengers puts the safety of the vehicle, the driver, or other passengers at risk, including aggressive behaviors, manifest intoxication, or consumption of substances that affect coexistence during the journey.
Article 13. CHILD RESTRAINT SYSTEMS (CRS)
13.1. Legal Requirement: The use of CRS is mandatory by law for minors with a height of less than 135 cm on interurban journeys. During the booking process, the Customer may reserve child seats or boosters (maximum 3 per trip).
13.2. Own seat: If the Customer wishes to use their own child seat in a private transfer, they must inform info@cabbik.com before the trip to verify compatibility with the vehicle. In group services (minibuses or coaches), it is not possible to use own child seats.
13.3. Availability: Cabbik will do its best to ensure the availability of the reserved seat. If it is not available: children over 3 years old must use the seat belt; children under 3 years old may travel in the back seats without a restraint system.
13.4. Protocol for Cabbik's Breach: a) Urban journey: the cost of the seat rental will be refunded. b) Interurban journey: 100% refund of the service as it cannot be legally performed without the CRS.
Article 14. MEETING POINT AND PROCEDURE
14.1. General Procedure: The meeting point and pickup procedure are detailed in the booking confirmation, according to the type of service contracted (Taxi, Van, or Black Service).
14.2. Flight delays exceeding 3 hours: The Customer must reconfirm the availability of the vehicle with Cabbik. Cabbik reserves the right to cancel the booking if it does not have the means, proceeding to a full refund at no cost to the Customer.
Article 15. FORGOTTEN OBJECTS
15.1. Cabbik is not responsible for objects forgotten in the vehicle. However, Cabbik will collaborate with the transport operator to try to recover them if the Customer communicates it within 48 hours of the end of the service.
15.2. In case of recovery, the shipping or delivery costs of the object will be borne by the Customer.
Article 16. PROTECTION OF PERSONAL DATA
16.1. Data Controller: Eurocab Travel SL, CIF B16587370, Calle Rossinyol 4, 07609 Llucmajor (Balearic Islands). Contact: info@cabbik.com.
16.2. Purpose: The personal data provided by the Customer will be processed for the following purposes: management of the booking and provision of the transfer service, issuance of invoices, handling of inquiries and complaints, compliance with legal obligations, and sending post-service satisfaction surveys through review platforms (currently TripAdvisor).
16.3. Legal basis: Execution of the contract (art. 6.1.b GDPR), compliance with legal obligations (art. 6.1.c GDPR) and legitimate interest (art. 6.1.f GDPR) for fraud prevention, service improvement, and sending the satisfaction survey. The Customer may object to the sending of the satisfaction survey at any time by contacting info@cabbik.com.
16.4. Recipients: Drivers and transport operators, financial entities for payment management, and State Security Forces and Corps when legally required (RD 933/2021).
16.5. Storage: Data will be kept during the validity of the contractual relationship and, subsequently, during the legal prescription periods (minimum 4 years for tax obligations).
16.6. Rights: The Customer may exercise their rights of access, rectification, erasure, limitation, portability, and objection by contacting info@cabbik.com, accompanying a copy of their identity document. Response time: 30 days.
16.7. If the Customer considers that their rights have not been duly addressed, they may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
16.8. For more information, please consult our Privacy Policy and our Cookies Policy.
Article 17. INTELLECTUAL PROPERTY
17.1. All contents of the APP and the Website (texts, images, logos, design, source code, brands) are the property of Eurocab Travel SL or its licensors and are protected by current legislation on intellectual and industrial property. The "Cabbik" brand is the property of Eurocab Travel SL.
17.2. The reproduction, distribution, public communication, or transformation of any content without the express authorization of Eurocab Travel SL is prohibited.
Article 18. CLAIMS AND CONFLICT RESOLUTION
18.1. The Customer may file claims through: email info@cabbik.com or postal mail to Calle Rossinyol 4, 07609 Llucmajor (Balearic Islands).
18.2. Cabbik will acknowledge receipt of the claim within a maximum period of 5 working days and will try to resolve it in the shortest possible time.
18.3. The Customer has official complaint forms at their disposal, in accordance with Law 8/2012, of July 19, on Tourism of the Balearic Islands.
18.4. The Customer may go to the Consumer Arbitration System for the extrajudicial resolution of conflicts.
18.5. For online bookings, the Customer can access the European platform for online dispute resolution: https://ec.europa.eu/consumers/odr/ (Regulation EU 524/2013).
Article 19. MINIMUM AGE TO CONTRACT
19.1. To make a reservation through the APP or the Website, the Customer must be over 18 years of age and have the legal capacity to contract in accordance with Spanish legislation.
19.2. By completing a reservation, the Customer declares to meet this requirement.
Article 20. LIABILITY AND FORCE MAJEURE
20.1. Cabbik is responsible for damages derived from the breach or defective performance of the contracted service, unless they are due to causes of force majeure, fortuitous event, or action or omission of the Customer.
20.2. Force majeure shall be understood as any circumstance beyond the control of the parties, unpredictable or unavoidable, including: extreme weather phenomena, strikes, government restrictions, pandemics, road closures, natural disasters, or war conflicts.
20.3. Cabbik will not be responsible for delays caused by traffic, works, third-party accidents, or other road circumstances beyond its control.
Article 21. APPLICABLE LEGISLATION AND JURISDICTION
21.1. These Conditions are governed by Spanish legislation, and in particular by Law 8/2012 on Tourism of the Balearic Islands, Royal Legislative Decree 1/2007 (LGDCU), Law 34/2002 (LSSI-CE), Regulation (UE) 2016/679 (GDPR) and other applicable regulations.
21.2. For the resolution of any controversy, the parties submit to the Courts and Tribunals that correspond according to current legislation, respecting in any case the jurisdiction that corresponds to the consumer and user.
Article 22. FINAL PROVISIONS
22.1. Partial nullity: If any clause is declared null or inapplicable, it will be considered as not placed without affecting the validity of the rest of the Conditions.
22.2. Communications: Communications between Cabbik and the Customer will be made preferably by email. The Customer is responsible for keeping their contact details updated.
22.3. Assignment: The Customer may not assign their rights or obligations derived from the booking without the prior consent of Cabbik.
Article 23. BOOKINGS PENDING PAYMENT
23.1. If a booking appears as pending payment, shows an amount of €0 or has no effective charge associated with it, the payment shall be deemed not to have been completed correctly, regardless of the cause (technical error, payment gateway rejection, insufficient funds or any other reason).
23.2. In such cases, Cabbik will inform the Customer of the outstanding payment and offer the possibility of paying the full amount before the service is provided by: (a) cash payment to the driver at the time of pick-up, or (b) credit or debit card payment made directly to Cabbik.
23.3. If the Customer fails to settle the payment before the start of the service or refuses to pay the amount due, Cabbik reserves the right to cancel the booking with no obligation to provide the service and without any right to compensation or indemnity in favour of the Customer.
23.4. The provision of the service is in all cases subject to full payment of the price. No booking shall be considered confirmed for the purposes of the obligation to provide the service until payment has been effectively received by Cabbik.