Terms and Conditions of Transport.
Effective date: 01/01/2026
Article 1. IDENTIFICATION, PURPOSE AND ACCEPTANCE
1.1. Identification: These General Terms and Conditions govern the use of the website www.cabbik.com (the "Website"), operated under the trade name "Cabbik", owned by Cabbik Premium S.L., with CIF (Spanish tax ID) B10701779 and registered address at Carrer Rossinyol 4, 07609 Llucmajor (Balearic Islands, Spain). Email: info@cabbik.com. In these Terms, references to "Cabbik" refer to Cabbik Premium S.L. as the owner of the business.
1.2. Purpose: Through the Website, Cabbik provides a chauffeured vehicle booking service for passenger transfers (hereinafter, "Transfer Service").
1.3. Acceptance: By accessing and using the Website, you (the "Client") acknowledge that you have read and accepted these General Terms and agree to comply with all their provisions. Cabbik reserves the right to amend these Terms at any time, notifying the Client of any changes. Amendments shall not affect bookings already confirmed.
Article 2. PLATFORM ACCESS AND USE
2.1. Registration: Access for booking management may require registration. All information provided by the Client must be accurate, current and truthful.
2.2. Confidentiality: The Client is responsible at all times for the safekeeping of their passwords and shall bear any consequences arising from their misuse. In the event of loss or risk of unauthorised access, the Client must notify Cabbik immediately.
2.3. Communications: The Client will receive booking confirmation and details by email. It is the Client's responsibility to verify that all booking details are correct and to notify Cabbik of any errors via the "My Booking" section of the Website or by emailing info@cabbik.com.
Article 3. BOOKING PROCESS AND NATURE OF THE SERVICE
3.1. Nature of the service: Cabbik provides its transfer service using its own professional drivers and, when demand requires, duly authorised external partners who hold all licences, permits and insurance required by current legislation. Cabbik is liable to the Client for the proper fulfilment of the contractual obligations.
3.2. Legal framework: Cabbik Premium S.L. is a passenger transport company operating chauffeured tourism vehicles (VTC), authorised by the Government of the Balearic Islands in accordance with current ground transport regulations. Cabbik is the trade name under which Cabbik Premium S.L. operates and provides its services.
3.3. Binding contract: The contract shall be deemed concluded when two conditions are met: (a) payment has been successfully processed, and (b) Cabbik has issued the booking confirmation to the Client's email address.
3.4. Cancellation by Cabbik: In cases of force majeure or other justified causes, Cabbik will inform the Client as soon as possible, offering: (a) an alternative service of equal or higher category; or (b) a full refund via the original payment method.
3.5. Vehicle Substitution for justified cause: Cabbik is committed to providing the service with the vehicle type indicated in the booking confirmation. However, in exceptional cases of breakdown, accident, unforeseen unavailability or other force majeure preventing the assignment of the scheduled vehicle, Cabbik may carry out the service with an alternative vehicle of similar characteristics in terms of passenger and luggage capacity, in order to guarantee the provision of the service and avoid its cancellation. In such cases, the vehicle substitution does not constitute a breach of contract nor entitle the Customer to any discount, partial refund, compensation or claim, given that the alternative would be the cancellation of the service.
3.6. Bookings on behalf of third parties: When a travel agency, tour operator, hotel or other intermediary (the "Intermediary") makes a booking on behalf of a passenger, the Intermediary shall be considered the Client for all contractual purposes with Cabbik, assuming responsibility for compliance with these Terms, including payment and cancellation policies. Cabbik shall direct all booking-related communications (confirmations, amendments, incidents, refunds) to the Intermediary. The Intermediary is responsible for relaying all necessary information to the end passenger. Cabbik shall not be liable for any failure by the Intermediary to inform the end passenger.
Article 4. CLIENT OBLIGATIONS AND DATA MANAGEMENT
4.1. Accuracy of information: The Client is solely responsible for the accuracy of the information provided in the booking (dates, times, addresses, number of passengers, luggage). Errors in the data may result in additional charges if the vehicle is dispatched to the pick-up point and the service cannot be provided due to a cause attributable to the Client.
4.2. Pick-up coordination based on flight arrival: Cabbik monitors arrival times using the flight number provided. The Client is responsible for informing Cabbik of any change to the flight number or departure that may affect the service.
4.3. Private, charter or untracked flights: When the Client is travelling on a private, charter or any other aircraft without publicly available real-time tracking, it is the Client's sole responsibility to notify Cabbik of the actual estimated time of arrival at least 2 hours in advance. If no such notification is received, the courtesy waiting time will begin from the time stated in the booking. If the Client fails to appear and cannot be contacted, the No-Show policy shall apply.
4.4. Consequences of incorrect contact details: Any issues arising from incorrect contact information that prevents communication shall be the Client's responsibility and may be treated as a No-Show.
Article 5. FARES AND PAYMENT METHODS
5.1. Fares: Published prices are stated in euros (€) and include VAT and all applicable taxes. The price shown at the time of booking confirmation is the final price, without prejudice to the provisions of Article 8 regarding pricing errors. Additional charges may arise only from: (a) route changes requested by the Client, (b) extra waiting time, or (c) undeclared luggage or extras.
5.2. Payment methods: Visa, MasterCard, American Express credit and debit cards and PayPal are accepted. No surcharge shall be applied for any payment method. The "PRE-BOOKING" option is subject to the conditions stated during the booking process.
5.3. Variable pricing: Fares may vary depending on the season, demand and availability. The applicable price shall always be the one in effect at the time of booking confirmation.
Article 6. LUGGAGE AND PASSENGERS
6.1. Luggage allowance: Each passenger is entitled to one checked bag (max. 158 cm combined: length + width + height) and one piece of hand luggage at no additional charge. Excess luggage must be declared as an "extra" at the time of booking.
6.2. Undeclared luggage: Cabbik may subsequently charge the Client for undeclared luggage items (pets, golf clubs, bicycles, extra bags). The Client shall bear the cost of any additional vehicles required due to undeclared luggage or passengers.
6.3. Pets: Pets are only permitted in a suitable carrier and must be declared at the time of booking. Guide dogs are exempt from this requirement.
6.4. Bicycles and golf clubs: These are only accepted in appropriate protective packaging (hard or semi-rigid case). Cabbik shall not be liable for damage during transport without adequate protection. The driver may refuse to transport them on safety grounds.
6.5. Minors: All children and infants, regardless of age, count as passengers for vehicle capacity purposes and must be included in the total number of passengers when making a booking.
Article 7. WAITING TIME POLICY
7.1. Airport pick-ups: The driver will arrive at the meeting point 20 minutes after the actual landing time of the flight. From that moment, a courtesy waiting period of 60 minutes is included to allow the Client to complete arrival procedures (passport control, luggage collection) and reach the meeting point. This 60-minute period is a maximum and non-extendable limit, regardless of the cause of the passenger's delay (immigration queues, luggage incidents, customs procedures or other circumstances). The only way to extend the waiting time is for the Client to actively contact their assigned driver before the period expires. Flight delays do not count as waiting time and incur no additional charge.
7.2. Address/Hotel pick-ups: A courtesy waiting period of 15 minutes from the scheduled pick-up time is included.
7.3. Contact protocol and record-keeping: Before declaring a service as a No-Show, Cabbik shall make at least two (2) contact attempts to the Client by telephone and/or SMS to the number provided in the booking. All contact attempts shall be logged in Cabbik's systems (time, method used and outcome), constituting sufficient evidence for the purposes of the No-Show policy. The Client's failure to respond to such attempts shall not prevent the declaration of a No-Show.
7.4. Additional time: Once the courtesy period has elapsed without the Client appearing or contacting the driver, Cabbik may apply a waiting time surcharge or declare the service a No-Show, at its discretion.
7.5. Luggage issues: If the Client experiences any problems or delays with luggage at the airport, they must contact their assigned driver to avoid cancellation of the booking.
Article 8. PRICING ERRORS
8.1. Cabbik makes every effort to ensure the accuracy of published prices. However, technical, typographical or system errors affecting the displayed price may occasionally occur.
8.2. Where a booking has been confirmed at a price containing a manifest error recognisable by a reasonable average consumer, Cabbik reserves the right to contact the Client to: (a) offer confirmation of the booking at the correct price; or (b) cancel the booking with a full refund of all amounts paid, without any penalty.
8.3. A manifest error shall include, by way of example, a price substantially below the normal rate for the service, or one that is evidently inconsistent with the actual cost of the service booked.
8.4. Cabbik shall notify the Client of the error as soon as possible and, in any event, before the service is provided. The Client shall have 48 hours from notification to choose between the options in clause 8.2. If no response is received within that period, the Client shall be deemed to have opted for cancellation with a refund.
8.5. Refunds shall be processed via the original payment method within a maximum of 14 calendar days.
8.6. This clause is based on Articles 1265 and 1266 of the Spanish Civil Code, relating to error as a defect of consent, and is consistent with consumer protection under Royal Legislative Decree 1/2007 (LGDCU), in application of the principle of contractual good faith (Art. 1258 CC).
Article 9. CANCELLATION AND AMENDMENT POLICY
9.1. Communication channel: Cancellation or amendment requests can be made directly via the "My Booking" section of the Website. Alternatively, the Client may contact Cabbik at info@cabbik.com or via WhatsApp.
9.2. General cancellation policy:
a) More than 24 hours before the scheduled pick-up time: 100% refund.
b) Between 24 and 2 hours before: 50% penalty.
c) Less than 2 hours before or failure to appear (No-Show): 100% penalty (no refund).
9.3. Early morning services: For services scheduled between 00:00 and 06:59, cancellations made after 20:00 on the preceding day shall incur a 100% penalty, as these transfers require special planning.
9.4. Grace period: A 15-minute grace period is granted after booking confirmation to correct manifest errors, with a full refund. After this period, the general policy shall apply.
9.5. Amendments: The Client may request amendments at no administration fee, subject to availability. Amendments requested less than 2 hours before the service may only be accommodated if Cabbik has the means to do so.
9.6. Flight incidents: Any cancellation or No-Show caused by a flight delay or cancellation shall be governed by clause 9.2. The Client may claim these costs from the airline under Regulation (EC) No 261/2004. Cabbik will provide the corresponding invoice for such a claim.
Article 10. RIGHT OF WITHDRAWAL
10.1. In accordance with Article 103(l) of Royal Legislative Decree 1/2007 (LGDCU), the right of withdrawal does not apply to contracts for the provision of passenger transport services when the contract specifies a particular date or period of performance.
10.2. Given that the transfer service booked through Cabbik always has a specific date and time of performance, the Client acknowledges that the right of withdrawal under Article 102 of the LGDCU does not apply.
10.3. Notwithstanding the above, the Client may cancel the booking in accordance with the conditions set out in Article 9.
Article 11. FAILURE TO APPEAR (NO-SHOW)
11.1. No-show at the airport: If the Client does not appear at the meeting point within the courtesy waiting period set out in Article 7.1, a No-Show shall be declared with a 100% penalty (no refund). Cabbik shall have previously carried out the contact attempts specified in Article 7.3, the records of which shall constitute evidence of compliance with the protocol. The No-Show shall be declared regardless of whether the Client is reachable or not, provided that the contact attempts have been exhausted and the courtesy period has expired.
11.2. No-show at address/hotel: If the Client does not appear within the 15-minute courtesy period set out in Article 7.2, a No-Show shall be declared with no refund, subject to prior compliance with the contact protocol in Article 7.3.
11.3. Breach of declared conditions: If the Client fails to comply with the conditions declared in the booking (more passengers or luggage than stated), the driver may refuse the service, which shall be treated as a No-Show with a 100% penalty.
11.4. Additional vehicle option: Subject to availability, Cabbik may offer a second vehicle at an additional cost to resolve the situation.
11.5. Reciprocal obligation to make contact: A Client who anticipates a delay at the pick-up point (immigration queues, luggage incidents, customs procedures or other causes) must contact their assigned driver before the courtesy period expires, using the telephone number shown in the booking confirmation. Likewise, if the Client cannot locate the meeting point, they must call the driver before leaving the airport. Failure by the Client to fulfil this communication obligation shall release Cabbik from any liability arising from the declaration of a No-Show.
11.6. Evidence and payment disputes: In the event of a No-Show, Cabbik shall retain as evidence: (a) GPS location records of the driver at the pick-up point, (b) records of all contact attempts with the Client (calls, SMS), and (c) the operational time log. The Client accepts that such documentation constitutes sufficient proof of Cabbik's compliance with the No-Show protocol and may be used in the event of a payment dispute with the card-issuing institution.
Article 12. SERVICE STANDARDS AND CONDUCT
12.1. Quality commitments: Cabbik undertakes to provide a clean, safe and well-maintained vehicle with a professional, courteous driver.
12.2. Rules of conduct: Eating, consuming alcoholic beverages and smoking are not permitted in the vehicle. Respectful behaviour towards the driver and other passengers is required.
12.3. Right of refusal: The driver may refuse the service, with no right to a refund, where the behaviour of the Client or passengers poses a risk to the safety of the vehicle, the driver or other passengers, including aggressive behaviour, visible intoxication or substance use affecting the journey.
Article 13. CHILD RESTRAINT SYSTEMS (CRS)
13.1. Legal requirement: The use of CRS is required by law for children under 135 cm in height on inter-urban journeys. During the booking process, the Client may reserve child seats or booster seats (maximum 3 per trip) at no additional charge.
13.2. Own child seat: If the Client wishes to use their own child seat, they should inform info@cabbik.com before the trip to verify compatibility with the vehicle.
13.3. Availability: Cabbik will make every effort to ensure the reserved seat is available. If it is not available: children over 3 years old must use the vehicle seatbelt; children under 3 may travel on the rear seats without a restraint system.
13.4. Protocol for non-compliance by Cabbik: a) Urban journey: the cost of hiring a child seat shall be refunded. b) Inter-urban journey: a 100% refund of the service, as it cannot legally be provided without the CRS.
Article 14. MEETING POINT AND PROCEDURE
14.1. General procedure: The meeting point and pick-up procedure are detailed in the booking confirmation. The driver will wait for the Client with a name board at the designated meeting point.
14.2. Flight delays exceeding 3 hours: The Client must reconfirm service availability with Cabbik. Cabbik reserves the right to cancel the booking if resources are unavailable, in which case a full refund will be issued at no cost to the Client.
Article 15. LOST PROPERTY
15.1. Cabbik is not liable for items left in the vehicle. However, Cabbik will liaise with the driver to attempt recovery if the Client reports the loss within 48 hours of the service.
15.2. If recovered, any shipping or delivery costs shall be borne by the Client.
Article 16. PERSONAL DATA PROTECTION
16.1. Data controller: Cabbik Premium S.L., CIF B10701779, Carrer Rossinyol 4, 07609 Llucmajor (Balearic Islands, Spain). Contact: info@cabbik.com.
16.2. Purpose: Personal data provided by the Client will be processed for the following purposes: managing the booking and providing the transfer service, issuing invoices, handling enquiries and complaints, fulfilling legal obligations, and sending a post-service satisfaction survey via review platforms (currently TripAdvisor).
16.3. Legal basis: Performance of the contract (Art. 6(1)(b) GDPR), compliance with legal obligations (Art. 6(1)(c) GDPR) and legitimate interest (Art. 6(1)(f) GDPR) for fraud prevention, service improvement and sending the satisfaction survey. The Client may object to receiving the survey at any time by contacting info@cabbik.com.
16.4. Recipients: Drivers assigned to the service, financial institutions for payment processing, and law enforcement authorities where legally required (Spanish Royal Decree 933/2021).
16.5. Retention: Data will be retained for the duration of the contractual relationship and subsequently for the legally prescribed limitation periods (minimum 4 years for tax obligations).
16.6. Rights: The Client may exercise their rights of access, rectification, erasure, restriction, portability and objection by contacting info@cabbik.com with a copy of their identity document. Response time: 30 days.
16.7. If the Client considers that their rights have not been adequately addressed, they may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
16.8. For further information, please consult our Privacy Policy and our Cookie Policy.
Article 17. INTELLECTUAL PROPERTY
17.1. All content on the Website (text, images, logos, design, source code, trademarks) is the property of Cabbik Premium S.L. or its licensors and is protected by current intellectual and industrial property legislation. The "Cabbik" trademark is the property of Cabbik Premium S.L.
17.2. The reproduction, distribution, public communication or transformation of any content without the express authorisation of Cabbik Premium S.L. is prohibited.
Article 18. COMPLAINTS AND DISPUTE RESOLUTION
18.1. The Client may submit complaints by email to info@cabbik.com or by post to Carrer Rossinyol 4, 07609 Llucmajor (Balearic Islands, Spain).
18.2. Cabbik will acknowledge receipt of the complaint within a maximum of 5 working days and will endeavour to resolve it as promptly as possible.
18.3. Official complaint forms are available to the Client in accordance with current transport and consumer regulations of the Balearic Islands.
18.4. The Client may resort to the Consumer Arbitration System for out-of-court dispute resolution.
18.5. For online bookings, the Client may access the European Online Dispute Resolution platform at: https://consumer-redress.ec.europa.eu (EU Regulation 524/2013).
Article 19. MINIMUM AGE FOR BOOKING
19.1. To make a booking through the Website, the Client must be at least 18 years of age and have the legal capacity to enter into contracts under Spanish law.
19.2. By completing a booking, the Client declares that they meet this requirement.
Article 20. LIABILITY AND FORCE MAJEURE
20.1. Cabbik is liable for any loss or damage arising from the non-performance or defective performance of the contracted service, except where such loss or damage is caused by force majeure, unforeseen circumstances or the Client's own act or omission.
20.2. Force majeure shall mean any circumstance beyond the parties' control that is unforeseeable or unavoidable, including: extreme weather events, strikes, government restrictions, pandemics, road closures, natural disasters or armed conflict.
20.3. Cabbik shall not be liable for delays caused by traffic, roadworks, third-party accidents or other road conditions beyond its control.
Article 21. GOVERNING LAW AND JURISDICTION
21.1. These Terms are governed by Spanish law, in particular current ground transport legislation, Royal Legislative Decree 1/2007 (LGDCU), Law 34/2002 (LSSI-CE), Regulation (EU) 2016/679 (GDPR) and all other applicable regulations.
21.2. Any disputes shall be submitted to the courts and tribunals having jurisdiction under current legislation, in all cases respecting the consumer's right to their local forum.
Article 22. FINAL PROVISIONS
22.1. Severability: If any clause is declared null or unenforceable, it shall be deemed deleted without affecting the validity of the remaining Terms.
22.2. Communications: Communications between Cabbik and the Client shall preferably be made by email. The Client is responsible for keeping their contact details up to date.
22.3. Assignment: The Client may not assign any rights or obligations arising from the booking without Cabbik's prior consent.
Article 23. BOOKINGS PENDING PAYMENT
23.1. If a booking shows as pending payment, displays a total of €0 or has no effective charge recorded, the payment shall be deemed to have not been completed successfully, regardless of the cause (technical error, payment gateway rejection, insufficient funds or other reason).
23.2. In such cases, Cabbik will inform the Client of the outstanding payment and offer the option to pay the full amount before the service by: (a) cash payment to the driver at the time of pick-up, or (b) credit or debit card payment provided directly to Cabbik.
23.3. If the Client fails to settle the payment before the service or refuses to pay the outstanding amount, Cabbik reserves the right to cancel the booking without any obligation to provide the service and without the Client being entitled to any compensation.
23.4. Provision of the service is in all cases subject to full payment of the price. No booking shall be deemed confirmed for the purposes of the obligation to provide the service until payment has been effectively received by Cabbik.